Storm Restoration Update
Wednesday - March 12, 2014 @ 1:45 p.m. CT (next update @ 4 p.m. CT)
Winter Storm Causes Power Outages
An early morning winter storm carrying a mix of freezing rain, heavy snow and gusty winds has resulted in widespread power outages across NIPSCO’s service area. As of 1:45 p.m. CT, approximately 8,100 customers are without power. Crews continue working to assess and make repairs as quickly and safely as possible. Please stay tuned to this page for regular updates and estimated restoration times.
For your safety, please stay away from any downed power lines and crews working in your area.
NIPSCO understands that any power outage is an inconvenience for our customers. We thank you for your patience and understanding during our restoration efforts.
You can report an outage from a smart phone or other mobile device, on a computer via the NIPSCO.com/OutageCenter or by calling NIPSCO Customer Service at 1-800-4NIPSCO (1-800-464-7726).
To follow regular updates on the restoration process, such as current number of customers affected, where outages are located and when power is expected to be restored, visit NIPSCO.com/Outage Center, via your mobile device at m.nipsco.com, or follow us on Facebook or Twitter.
In any storm event, the safety of the public as well as those working on the lines is the top priority. Before restoring service, NIPSCO must locate downed power lines and make sure electricity is no longer flowing through the wires.
NIPSCO’s restoration process begins with repairing large transmission and distribution lines that supply electricity to large numbers of customers in large geographic areas – including critical customers such as hospitals and emergency response. Repairs to other lines that serve smaller groups of customers can’t be made until the larger lines feeding electricity to those areas are repaired.
Customers with storm damage near their electric meter are encouraged to contact an electrician to repair any damage to this connection point between your electric meter and your service line to the utility pole. If the weatherhead connection is damaged, customers must have this connection fixed by a licensed electrician before NIPSCO can return the customer’s electric service. For more information, please call NIPSCO at 1-800-4-NIPSCO (1-800-464-7726).
When crews work on damaged trees during storms, they focus on repairs that are critical to our facilities and to restoring power and do not clean up or remove branches and debris that may be left behind. Contact your local municipal officials for more information on storm debris disposal.
Report an Electric Power Outage
Online: Report an outage online
Mobile Device: m.nipsco.com
Phone: Call 1-800-4-NIPSCO (or 1-800-464-7726) 24 hours a day to report an electrical power outage:
You may request a call back once power has been restored. If you have electricity in some parts of your home but not others, please check to see if you have a blown fuse or a tripped circuit breaker.
Frequently Asked Questions
Why does my power go out?
Trees are the leading cause of power outages, but cars hitting poles, animals getting into electrical equipment and weather conditions can all have an impact on interruptions to your service.
Do you reimburse for lost food in my refrigerator/freezer?
We will accept claims for losses from power outages caused by NIPSCO. However, storms are considered an act of nature, and NIPSCO does not reimburse customers for damages to property or food spoilage.
Why do my neighbors have power and I don't?
There are two likely causes. Either your home or business is tied to a different electric circuit/line than your neighbor. Or, there might be a situation only affecting your home/business that requires your attention - such as your circuit breaker or weatherhead.
Am I a priority to be restored if I have life support?
We are not able to provide priority response to life support/medical equipment members in the restoration process. This makes it imperative that members with special needs take precautions in case the power is out for extended periods of time.
Why are there leftover branches and debris left in my yard?
During routine, scheduled tree trimming work, our crews do clean up debris left behind. However, when crews work on damaged trees during storms, they focus on repairs that are critical to our facilities and to restoring power and do not clean up or remove branches and debris that may be left behind. Contact your local municipal officials for more information on storm debris disposal.
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