Pay by Phone

 

Pay with Credit/Debit Card or Electronic Check (Fees apply)

You can also pay your NIPSCO bill online or by phone through Bill Matrix, one of the industry's most secure electronic transaction environments. No special enrollment is required - just have your 10-digit NIPSCO account number handy when you make the payment.

Pay your bill in full or specify the amount you want to pay that month. There is a $750 limit per transaction for credit/debit card payments and a $10,000 limit for electronic check payments, and a limit of three transactions in five days, a total of five transactions in 30 days. Payments take a minimum of two business days to post to your account.

You'll be given an opportunity to complete or stop the transaction after the total amount of your payment including the convenience fee, has been calculated.

Pay by Phone: 1-855-763-6277

  • Credit, debit, or electronic check accepted
  • American Express, VISA, MasterCard, Discover accepted 

Report your payment if facing shut-off
Bill Matrix will provide a payment confirmation number for your records. If your payment is to avoid shut-off, connect or reconnect service, be sure to call NIPSCO DirectLink at 1-800-464-7726 before 10:00 pm the day before the scheduled termination and follow these steps to report the payment confirmation number:

  1. Select option 1 on the NIPSCO DirectLink automated phone system for billing and payment information, then
  2. Select option 2 from the next menu for payment options
  3. Select option 1 from the next menu to enter a payment receipt number.

About Bill Matrix's convenience fee
Bill Matrix is an authorized payment agent for NIPSCO but is not affiliated with NIPSCO. NIPSCO receives no portion of the fee, only the actual bill payment amount.

Your NIPSCO account will be credited only with the amount you specify to be paid on your utility bill, not including Bill Matrix's convenience fee.