Facing Shut-Off?


If you have received a termination notice, call us immediately at 1-800-4NIPSCO (or 1-800-464-7726)

24 hours a day. If you are calling on the date of termination, we cannot guarantee your service will not be shut off.

 

Quick Ways to Pay to Avoid Being Shut-Off

Pay online free - Log in to your account to make single payments free of charge at your convenience.

Pay by phone using your credit, debit or electronic check  (Fees apply)
Pay by phone using your credit/debit card or electronic check with Bill Matrix by calling 1-855-763-6277. American Express, Visa, MasterCard and Discover accepted.

Pay in Person - Find a payment location near you. Agents might charge a service fee.

Note:
  • Late Charges - Your payment is credited to your account on the date NIPSCO receives the payment. If payment is not received by the due date of your current bill, a 3 percent late payment charge will be added to your account.
  • Confirmation - If you pay online with our free one-time payment service, the system will automatically note a payment confirmation number on your account. There’s no need to report the confirmation number again, either online or by phone.
  • Other Payment Methods - If you use other payment methods, call NIPSCO DirectLink at 1-800-464-7726 to report the receipt or payment confirmation number. Select Option 1 on the NIPSCO DirectLink automated phone system for billing and payment information, then select Option 2 from the next menu to enter a payment receipt number.
  • Payments must be reported by 10:00 p.m on the day before the scheduled termination date to avoid shut-off.