Privacy & Security Policy

NIPSCO knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Statement describes our privacy policy with respect to information that we collect at this site. By visiting this site, you are accepting the practices described in this Privacy and Security Policy.

Information Collection and Use

NIPSCO gathers information from our users at various locations on the web site. NIPSCO is the sole owner of the information collected on this site. We will not sell, share, or rent this information on this site to others in ways different from what is disclosed in this statement.

The information contained in your e-mail or communication will be used to access customer services, respond to or communicate with you, address issues you identify, further improve this web site, or forward your e-mail or communication to another agency or entity for appropriate action. Information received by NIPSCO from your communication with this web site, including your e-mail address, is not collected for commercial marketing purposes.

Sharing

We do not currently share any specific demographic information from this site with outside parties, nor do we provide specific credit or usage information to outside service providers. NIPSCO may provide customer contact information to outside providers. Such information exists independent from information collected from this site. This type of information would not be associated with a user's personal information and would not be used to identify an individual person.

We do work with outside companies to process customer billing and payment. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

In the event that we partner with another party to provide specific services, we will share names and other contact information when the user signs up for these services. These parties cannot use personally identifiable information except for the purpose of providing these specific services.

Supplementation of Information

In order for this web site to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from outside sources.

For example, in some cases to determine if our customers qualify for one of our services or if a deposit is required, we use their name and social security number to verify their identity and credit history.

Cookies

A cookie is a piece of data stored on the user's computer containing information about the user. By accepting a cookie, the user may save time on our site, by not have to log in a password more than once. A user that rejects the cookie may still use our site; however, the user's actions may be limited in some areas of our site. For example, the user may have to enter contact and billing information repeatedly. Using cookies enables us to target the interests of our users and enhance the experience on the site.

Log Files

Web servers create log files in a standard fashion across the Web. We use our web server log information to analyze trends, administer the site, track user's movement, and gather broad demographic information for the aggregate use of the site.

Site and Service Updates

Users may receive site and service announcement updates. Members cannot un-subscribe from these service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to his/her account via email or phone.

Surveys & Contests

From time-to-time our site users may be asked to submit information for surveys or contests. Participation in these surveys or contests is completely voluntary and the user may choose whether or not to disclose this information. Information requested may include contact information (such as name and email address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Links

This web site contains links to other sites. Please be aware that NIPSCO is not responsible for the privacy practices of other sites. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information. The privacy statement on our site applies solely to information collected by NIPSCO.com.

Terms of Use, Notification of Changes

If you choose to visit this site, your visit and any dispute over privacy is subject to this Privacy Statement and the Terms and Conditions on this site, including limitations on liability and damages, application of the law of the State of Indiana and resolution of any disputes in Indiana. If you have any concern about privacy at this site, place contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and this Privacy Policy and Terms & Conditions may change also. If changes are made, the changes will be posted on our site so our users will always be aware of what information we collect, how we use it, and how under certain circumstances, we may disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email message. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.