About Your Meter

Learn about our Automated Meter Upgrade Project

Your meter is an instrument that records the amount of energy that enters your home. The meter measures the gas or electricity flowing through it and then records this flow of gas or electricity in the numbers on its dials or digital screen. A message appears in the Usage History section(s) of your bill indicating the date of your next scheduled meter reading.

Regular Meter Readings are Important

Regular meter readings help to ensure that you're billed only for the actual amount of gas you've used, and that your equipment is working properly. Our meters are equipped with Automated Meter Reading (AMR) technology, which allows us to safely and efficiently gather meter readings from a receiver in a NIPSCO vehicle.

We read your meter at approximately the same time every month except in unusual circumstances like severe weather or bad road conditions. If we can't gather your meter reading, we calculate your bill based on the history of gas usage at your service address, average temperatures for the billing period, and the current cost of gas. We verify the reading the next time we read the meter to make sure you pay only for the energy you've used.

Submitting an Actual Reading

The most recent and previous reading dates appear in the Usage History section(s) of your bill. If your bill has been estimated, and you would like to submit your own meter reading, you can report your meter reading online by logging into your account. Or, to submit your reading using our automated phone system, call 1-800-464-7764 and select option 4, then option 5, then option 1 to enter a meter reading. A message appears in the Usage History section(s) of your bill indicating the date of your next scheduled meter reading.

Inside Meters

If you have an inside meter and would like to avoid an estimated bill, you can provide a meter reading online or by calling our automated system. We are required to obtain a reading and visually inspect the meter once every 12 months.

Meter Readings and Your Bill

Look for the Usage History section(s) on your NIPSCO bill. Here you will see how much energy you used during the billing period for which you are being charged. Your bill shows the amount of energy used by subtracting the previous reading from the most recent reading. Your bill also provides other useful information related to your meter readings that can help you manage your energy use and cost:
  • The number of days in the billing cycle
  • Whether the reading was an actual reading our meter reader obtained, provided by you, or estimated based on the history of usage at your service address for the same period last year and current weather conditions
  • Gas/Electric Use History chart(s) that allows you to compare usage over the past 13 months
  • Comparisons of average daily temperature and usage for the current month, last month, and the same month last year