Automated Meter Reading (AMR)

Technology improves customer service, efficiency and safety

Automated Meter Reading meters make it possible for us to gather your monthly meter readings from a receiver mounted in a NIPSCO vehicle instead of entering your property. This technology, which has been adopted by many utilities across the country, differs from “smart meters,” which transmit information through a wireless communication network.

Benefits

  • AMR meters help eliminate estimated meter readings by gathering your monthly reading through a receiver mounted in a NIPSCO vehicle that can read several households and businesses at once.
  • Because monthly meter readings can be collected without needing to physically read each meter in person, customers enjoy greater privacy and convenience.
  • The new AMR system improves workplace safety for our meter readers by removing many of the hazards they face (severe weather, locked gates, tripping hazards and animal interference).

Opting Out

The Indiana Utility Regulatory Commission (IURC) approved a monthly fee of $15 for NIPSCO Electric and Natural Gas Customers who opt to not have an AMR installed.  To schedule an installation window and avoid these charges, please call us at 1-800-4NIPSCO (1-800-464-7726).

About the Installations

Installations will be completed by NIPSCO technicians who will carry photo identification, wear uniforms and drive marked vehicles.

For NIPSCO natural gas customer meters, customers may notice a brief interruption of service during the install of the new meter, which will be done at no charge.  The installation process can vary depending on the age of the current meter. A NIPSCO gas technician may need access to the home or building to relight appliances.  

Attention Pet Owners:

To help ensure the safety of our technicians, please keep pets indoors during the exchange. A technician will not enter a yard with an unrestrained pet. If you are not able to keep your pet indoors, please call 1-800-4NIPSCO (1-800-464-7726) to schedule an appointment to have your meter upgraded.

Important: Renewable Energy Generation

If your home or business has a renewable generator, such as wind or solar, and you have not entered into an Interconnection Agreement with NIPSCO's Net Metering/Feed-in Tariff Program, please contact us immediately at 1-800-464-7726 or email mas@nisource.com.