We care about your safety

Safety is our top priority at NIPSCO. Get safety tips and learn about how we keep customers safe.

Employee working with gas meters

Gas Safety

Learn how to stay safe around natural gas, including what to do if you smell gas and how to detect carbon monoxide.

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Employees working on electric lines

Electrical Safety

Learn what to do if you have downed power lines, how to safely use a ladder and how trees affect your power.

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Man in garden digging

Digging and Line Safety

Stay safe while you're digging in your yard, and know your responsibility for maintaining your gas lines.

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We’ve got you covered – year round.

Our work doesn’t stop when the seasons change – and neither should yours!

Consider these seasonal safety tips to ensure your home or business is safe.

Flooding

If you have experienced flooding around your home or business, call us at 1-800-634-3524 so we can check your meter. Flood waters could have shifted your home or caused stress to our systems, creating a potentially unsafe situation. Turn off electrical power to each appliance and leave it off. When the water subsides, do not attempt to turn on your appliances by yourself. Always leave this work for professionals who can inspect and repair them before turning them back on.

Winter Weather

Your meter, regulator and outdoor piping can withstand harsh winter weather, but hard-packed snow, icicles and water dripping on outdoor equipment can create a safety hazard. Never let snow completely cover your meter setting, and don’t kick or hit the equipment to break up snow or ice. Use a broom to clear snow and your hands to clear ice.

In addition to your meter, be sure to clear snow and ice from your exhaust and combustion air vents. Keeping those vents clear can help you avoid carbon monoxide buildup and operational issues with your appliances.

Also, space heaters can provide additional comfort during the cold winter months. When using, place the space heater on a hard, non-flammable surface away from bedding, drapes, furniture and flammable products.

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call our emergency number 1-800-634-3524 and then 911. For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726.

Disaster Preparedness

Make sure you and your family have a plan in place in case of a natural disaster. Visit Ready.gov for more information.

Appliance safety

Your appliances provide warmth, security and comfort. To ensure that your home is always safe, follow these helpful tips:

  • Avoid DIY - Always have a qualified professional install, service or repair your appliances
  • Choose a safe water heater temperature to prevent scalding based on manufacturer’s instructions
  • Keep gasoline and other flammable items away from appliances or other ignition sources
  • Warn children not to play with or around appliances
  • Have a qualified professional check older natural gas appliances, equipment and connectors to ensure they are operating safely
  • Review and carefully follow the care and use instructions for natural gas generators

Keeping our employees safe

Our crews need an accessible, safe working environment. Help us keep them safe.

  • We love pets, but they can be protective of their owners. Please secure your pets before our teams arrive to ensure they’re not scared of or aggressive toward our crews
  • Ensure the walkway to the door and to the meter are clear of snow and ice so our crews can safely approach your home or business
  • Please provide a clear path to your inside appliances by removing any boxes or clutter
  • Make sure basements are well lit and clear of hazardous materials
  • Ensure stairs are in good condition so our crews can access your meter and/or appliances

How to spot an impostor

Here's what you should do when someone comes to your door.

If someone visits your home or business:

  • Look for their ID – Our employees and contractors wear their IDs visibly

If you are unsure of a person claiming to be a representative from our company, you can:

  • Call us first – If you are not sure about a phone call, email, program, offer or person claiming to be affiliated with NIPSCO, please call us at 1-800-4NIPSCO

Emergency responders at training center

Partnering with first responders to keep you safe

We’re proud to partner with firefighters, police officers and emergency management officials in our communities. We train hundreds of first responders each year on the basics of gas and electric emergencies, and how to respond.

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and then our emergency number 1-800-634-3524.
Electric: For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726.