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Report a power outage
Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.
Electric: For any electric emergency including a power outage or other electric-related situation, please call 1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.
A powerful storm system producing heavy rain, lightning, and destructive winds has resulted in significant power outages across NIPSCO's northern Indiana service territory. Crews are actively assessing damage and mobilizing around the clock to restore service safely and efficiently. Restoration times are not yet available as damage assessments continue. At this time, approximately 301,000 of NIPSCO's 500,000 electric customers are impacted by the storm.
Storm damage, extensive vegetation debris, flooding, and power outages are creating hazardous conditions and traffic backups across the area, making it difficult for our crews to assess and address damage in a timely manner. Avoid unnecessary travel, never approach a downed power line and give emergency responders and utility crews room to work.
Our teams are actively working to restore service safely and as quickly as possible. Stay safe.
Many communities across northern Indiana experienced severe weather today, resulting in downed trees, flooding and wind damage. Based on outage numbers, the most impacted communities are currently: Cedar Lake, Chesterton, Crown Point, Dyer, East Chicago, Gary, Griffith, Hammond, Highland, Hobart, LaPorte, Lake Station, Lowell, Merrillville, Michigan City, Munster, Portage, Saint John, Schererville and Valparaiso.
We are assessing damage at this time and will provide estimated restoration times when complete. There is widespread damage to electric infrastructure, including downed poles, power lines, and trees. Due to the extent of the damage and the large geographic area affected, customers should expect restoration efforts to extend over multiple days in some areas.
NIPSCO closely monitored developing weather conditions and pre-positioned crews in advance of the anticipated severe storms. All available NIPSCO linemen have been deployed to support restoration efforts, alongside more than 200 contractor crews. Additional resources are being mobilized as part of what is expected to be an extensive restoration effort following widespread damage from winds of approximately 100 mph.
We understand that any service outage is an inconvenience, and thank you for your patience and understanding during our assessment and restoration efforts.
Important Safety Reminder: We have received reports of natural gas leaks due to today's severe weather. If you smell a rotten egg or sulfur-like odor, leave the area immediately. From a safe location, call 911 and NIPSCO.
Safety First – Stay Away from Downed Power Lines
Most important to your safety is to avoid downed power lines, damaged poles or other hazardous situations. Every downed wire should be treated as though it is a live wire.
Restoration Process
Following an assessment of the damage, NIPSCO’s restoration process begins with repairing large transmission and distribution lines that supply electricity to large numbers of customers in large geographic areas – including critical customers such as hospitals and emergency response. Repairs to other lines that serve smaller groups of customers can’t be made until the larger lines feeding electricity to those areas are repaired.
Our restoration effort continues around the clock. Overnight crews are responding to hazards, restoring critical infrastructure, and preparing work for the next day. Customers may see crews working overnight, including in residential areas and backyards where equipment and facilities require repair. For the safety of our employees, we encourage customers to be aware of these activities and give crews the space they need to work safely. Because many repairs require daylight for safety, customers may see the greatest restoration progress after sunrise.
Please Report Your Outage
If you are experiencing a power outage, please text "out" to 444111 to report an outage, visit nipsco.com/outages or on the NIPSCO app, available on the Apple App Store or on Google Play.
Find your location to see outage status, cause and estimated restoration time.
A full list of affected communities from the June 11 storm is available below.
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Report a power outage
Report an outage from your mobile device
Text ‘OUT’ to 444111 to report a power outage.
Call 1-800-4NIPSCO (1-800-464-7726).
*For text reports: You will receive text responses confirming your address and contact information. NIPSCO does not charge for any texts, however your carrier may charge text messaging and data rates depending on your mobile plan. Never text while driving.
Get alerts for outages
Receive updates on the cause of your power outage and estimated restoration times. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.
Being without power is inconvenient. When your power goes out, our team works quickly to restore your power.
If you see any lines sagging into trees or laying on the ground, do not touch the lines. Report it immediately by calling 1-800-4NIPSCO (1-800-464-7726) 24 hours a day.
Learn how to safely use a generator during an outage.
Find or report a street light outage in your neighborhood.
It’s important you know what to do before, during and after a storm to keep you safe.
Your service line (often referred to as a weatherhead) is part of your home. If it gets damaged, you may have a responsibility to have repairs made.
We accept claims for losses from power outages caused by NIPSCO. However, storms are considered an act of nature, so we do not reimburse customers for damages to property or food spoilage.
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Trees are the leading cause of power outages, but cars hitting poles, animals getting into electrical equipment and weather conditions can all have an impact on interruptions to your service.
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There are two likely causes. Either your home or business is tied to a different electric circuit/line than your neighbor. Or, there might be a situation only affecting your home/business that requires your attention - such as your circuit breaker or weatherhead.
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We are not able to provide priority response to life support/medical equipment members in the restoration process. It’s important that members with special needs make prior arrangements for a back-up power supply. This may mean having a generator or going to a health care facility that has back-up power.
Thank you for your response.
During routine, scheduled tree trimming work, our crews do clean up debris left behind. However, when crews work on damaged trees during storms, they focus on repairs that are critical to restoring power, and do not clean up or remove branches and debris that may be left behind. Contact your local city officials for more information on storm debris disposal.
Thank you for your response.
Have an emergency?
Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.
Electric: For any electric emergency including a power outage or other electric-related situation, please call 1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.