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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
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      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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Appliance Recycling

It pays to recycle

Our contractor will pick up your working appliance and you’ll get paid! By participating, you’re helping protect the Earth’s climate and ozone layer, conserve energy and ensure safe disposal of harmful materials through responsible recycling practices.  We are currently offering:

Appliance Incentive Amount
Refrigerator$50
Freezer$50
Dehumidifier$15
Window/room air conditioner unit$15

Window/room air conditioner units/dehumidifiers are only eligible for pick-up and incentive with a refrigerator/freezer pick-up 

Schedule your appliance pick-up* 

Need to change or cancel your appointment?

We understand things come up.  At your earliest convenience, please call 1-800-721-7385 and select "option 1" to reschedule or cancel your existing appointment.

For any questions about this program, please call 1-800-721-7385 Monday through Friday between 8 a.m. and 5 p.m. CT. 


Related Information

Third-party Links*

* Clicking on the links/buttons above takes the user to web pages operated and maintained by a third-party provider of energy efficiency and energy saving services not owned by or affiliated with NIPSCO. The link is provided as a convenience by NIPSCO and NIPSCO does not make any representations or warranties regarding the security of the website or the provisions of goods and services by the third party provider. NIPSCO disclaims any and all liability that may arise from the use of third party websites.

NIPSCO’s residential energy efficiency programs are administered by TRC, a third-party implementation specialist that helps homes and businesses save energy.

Damage and Liability**

** CLEAResult, TRC, and NIPSCO are not liable for any injury or damage that may occur while moving the unit for pick-up by CLEAResult. Should something happen to the unit while being moved such as the unit being dropped and no longer in working condition, CLEAResult, TRC and NIPSCO are not liable and are not responsible for paying an incentive if the unit is in working condition.

Things to Know

  • You must be a NIPSCO residential electric customer with active service
  • Appliances must be picked up at the NIPSCO service address
  • You must own the appliance
  • An adult (18 years or older) must be available at the time of pick-up
  • There is a limit of two (2) large appliances (refrigerators and freezers) and two (2) small appliances (window/room air conditioner or dehumidifier) per household, per year
  • Window/room air conditioner units/dehumidifiers are only eligible for pick-up and incentive with a refrigerator/freezer pick-up
  • Refrigerators and freezers must be 10-30 cubic feet and be plugged in, working/cooling empty and disconnected from any water lines at the time of pick-up
  • There are no size requirements for room air conditioners or dehumidifiers, but they must be removed from the wall or window,** unplugged and placed near an outlet so the driver can confirm the unit is in working condition at the time of pick-up.
  • The old appliance will be delivered to a safe recycling facility
  • In rare instances, older units that use sulfur dioxide (SO2) as a refrigerant are not eligible for recycling, and we can only determine if your appliance contains SO2 upon visual inspection

Eligibility Requirements

  • You must be a NIPSCO residential electric customer with active service 
  • Appliances must be picked up at the NIPSCO service address 
  • You must own the appliance 
  • An adult (18 years or older) must be available at the time of pick-up 

Benefits of Recycling Responsibly***

Recycling your old appliances responsibly helps safeguard the environment by using the best available practices to reduce harm to the Earth’s climate and ozone layer.  When you participate, you’re making a real impact:  you help lower emissions of ozone-depleting substances and greenhouse gases, conserve energy, support the reuse of durable materials and ensure toxic materials are handled safely. 

Understanding the Dangers of Ozone Depletion 

When the ozone layer is damaged, more harmful UV radiation reaches the Earth’s surface.  This overexposure can lead to serious health issues such as skin cancer (including melanoma and non-melanoma), premature aging and other skin conditions, cataracts and other forms of eye damage and suppressed immune system function.  

Hazardous Materials in Appliances 

Old appliances often contain harmful substances that can pose serious environmental and health risks if not properly handled.  Used oil can leak into soil, groundwater and waterways, contaminating drinking water sources.  Polychlorinated biphenyls (PCBs), found in capacitors, are toxic chemicals regulated by the EPA.  PCBs have been linked to liver damage, cancer and harmful effects on children’s neurological development, the reproductive system, immune system and endocrine function.  Mercury, found in some thermostatic switches, is a highly toxic element.  Exposure can lead to tremors, headaches, respiratory failure, reproductive and developmental disorders and even cancer. 

By choosing responsible recycling, you are not only protecting your health and community -you’re helping create a safer, cleaner future for everyone.  

*** This information was provided by the Responsible Appliance Disposal (RAD) Program. NIPSCO proudly partnered with RAD from 2011 through the conclusion of the RAD Program in July, 2025.  The RAD Program worked with utilities, retailers, manufacturers, states, affiliates, and others to dispose of old refrigerated appliances using the best environmental practices available.  

 

Ways to Save
  • For Your Home
    • Home Online Marketplace
    • Rebates
    • Home Energy Tips
    • Appliance Recycling
    • Retail Products
    • Home Energy Assessment
    • HomeLife Energy Efficiency Calculator
    • Income Qualified Weatherization
    • Energy Efficiency Education
    • Multi-Family Direct Install
    • Air Conditioner (AC) Cycling
    • Residential New Construction Program
    • Manufactured New Home Program
    • Heating Cost Calcuator
    • Residential Midstream Channel
  • For Your Business
    • Business Online Marketplace
    • Business Energy Tips
    • Prescriptive Incentive Program
    • Custom Incentive Program
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    • Small Business Direct Install Program
    • New Construction Incentives
  • Income Eligible Assistance Programs
    • Energy Assistance Resource Center
    • Eligibility Calculator
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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.