Step 1

We repair high voltage transmission lines and substations (and re-route power where possible), which provide power to the largest number of customers. Without repairing this part of the system first, the smaller electric lines connected to homes and businesses can’t be energized.

Electric towers side-by-side with gradient sky
Employees working on electric lines

Step 2

Next, we shift to restore power to facilities most critical to public safety and health, including hospitals, police and fire stations, water lift stations and communication systems.

Step 3

Crews are then disbursed to repair service lines that will bring power back to the largest amount of customers the quickest – including major lines that feed power to densely-populated neighborhoods and other rural/municipal electric companies.

Poles down in street
Crew working to restore power

Step 4

Lastly, we are able to make repairs to electric service affecting smaller neighborhoods or outages that impact one or two individual customers.


It may take us several hours or even days to restore power, depending on the severity of a storm and the extent of damage. But, our goal is to keep you informed throughout the process.

If your power goes out, be sure to report it to us right away. And, if you elect to receive an automated call-back to determine if your power is back on, please be sure to follow the call instructions. Both of these steps are critical to the restoration efforts.

We always appreciate you understanding and patience during a power outage. And, your safety is always our top priority.

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and then our emergency number 1-800-634-3524.
Electric: For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726.