Need help paying your bill?

We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.

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Shut off and reconnect

Did you receive a termination notice? Do you need to schedule a time to have your service turned back on?

Learn More

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Payment arrangements

We offer payment arrangements to help you if you are having trouble paying your bill.

Call us at 1-800-464-7726 to learn more.

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Medical certifications

We can delay shut off for up to 10 days if a licensed physician or public health official states that shut off would be a serious and immediate threat to the health or safety of a designated person in your household. This can be continued for one additional 10-day period if we receive another medical statement during a 12-month period.

To learn more, call us at 1-800-464-7726.

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Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Learn More

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Get bill alerts for others

If you’re caring for someone who lives alone or deals with chronic illness, you can sign up for bill alerts for their account. You’ll be notified when their account is in danger of being shut off for non-payment. Signing up for this service requires authorization from both parties.

To request this service, both parties should complete and sign our third-party notification form and fax it to 1-866-248-7296.

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Give the Gift of Energy

You can help pay the NIPSCO bill for a friend, neighbor or loved one. Give someone a gift certificate online or by completing a paper form.

Give a Gift

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Energy efficiency programs

We offer a number of programs to help you lower your bills and save the environment.

See Programs

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Still not sure where to start?

For more information on any of our programs or services, call us at 1-800-464-7726.

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and then our emergency number 1-800-634-3524.
Electric: For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726.