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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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Trees and Your Power

Keeping electricity safe

Trees and your power

How we keep your power lines safe

We love trees and we know how important they are to you and your community. We also know how important it is that you have reliable electric service. That’s why we regularly trim trees – to ensure your power is both safe and reliable. Our team of experts carefully and safely trims trees away from power lines to avoid power outages.

Staying safe around power lines

Avoid potential electrical hazards where you live and play. It is especially important that you know the following life-saving rules:

  • Stay away from power lines and never touch them with anything
  • Don't climb or play in trees growing near power lines
  • Don't build tree houses in trees near power lines

Don’t DIY  

Stay safe! Don’t try to prune or remove trees that are near power lines. Tree trimming near power lines requires specialized, non-conductive equipment and skilled training. Call us if you see a tree that could cause a downed power line or power outage.

Following a storm

Trees are the leading cause of power outages, and extreme weather conditions are often the enemies of reliable power. Storms can cause tree limbs to break, and trees can fall, pulling down power lines. Don’t touch any sagging or downed power lines. Call us at 1-800-4NIPSCO (1-800-464-7726) to report a downed line immediately.

Our crews are focused on restoring your power after a storm. When crews work on damaged trees, they only perform the work that is necessary to safely make repairs. They don’t clean up or remove branches or debris.

Free rough wood chips

Our tree work generates large amounts of ground up branches and leaves. This wood mulch is ideal for landscaping projects and other uses. If you would like mulch, please contact us or ask one of our tree contractor representatives. While we cannot guarantee mulch will be available, we will do our best to provide mulch if we are working in your general area.

Read more about tree pruning and the need to clear tree limbs near power lines.

Selecting and planting the right new tree

A new tree can add shade or accent to your property. It could even save you energy and money. Before you begin digging, locate any underground utility lines. Call "811" at least 48 hours in advance of your next project. When you’re thinking about planting a tree consider the height, spread and placement to avoid future contact with power lines. Read more about planting the right tree in the right place.

Graphic showing logos for area Tree Contractors

Meet our tree contractors

When our team of certified and insured tree contractors prune trees, our methods meet the standards and practices established by the American National Standards Institute’s A300-Tree Pruning Standard, the International Society of Arboriculture, the Tree Care Industry Association and the Arbor Day Foundation.

You may see these contractors trimming trees in your neighborhood. Contractors carry photo ID issued by their company and some carry photo ID issued by us. If you’re unsure about a contractor around your home, call us at 1-800-4NIPSCO (1-800-464-7726).

As long as it's not an emergency, before we trim or prune, you’ll receive the IURC Notice Letter on your door about the process. If, on the rare occasion, we would need to remove a tree, you’ll receive an additional notice to discuss concerns with our arborist.


More safety tips

Poles down in street

Fallen Power Lines

Always consider downed wires as energized and dangerous. Learn what to do if a power line is down.

Read More

Man carrying ladder outside

Ladder Safety

In a meeting between ladders and electricity, ladders and those who use them lose nearly every time.

Learn More

Generator outside home

Generator Safety

During outages, a home generator can be a good back-up solution, as long it’s used safely.

Get Tips

Safety
  • Natural Gas Safety
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    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
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      • Care for Your Appliances
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    • Proper Venting
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Energy Saving Trees

Tree Line USA Utility
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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.