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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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        • Care for Your Appliances
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      • Proper Venting
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Kitchen

Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Kitchen

The kitchen is the heart of the house and the center of activity of a home. Prep your kitchen following these few simple tips to learn how to keep it safe.

Dine-in kitchen with green walls and table for two

Make sure your natural gas kitchen appliances are connected and working properly

Your kitchen appliances need care

Make sure your kitchen appliances are connected and working properly. Keep any flammable materials away.

Be alert for carbon monoxide

Be alert for carbon monoxide

Never use a stove or oven as a source of heat. Ovens should only be operated with the door closed. Ensure you have a carbon monoxide detector on every level of your property and in every room where someone sleeps.


Have qualified professionals install natural gas appliances to make sure they're properly connected.

Installing, repairing or replacing appliances

If you need to install, repair or replace an appliance, hire a qualified professional to make sure the work is properly done. Never attempt this yourself!

Smell gas? Stop. Leave. Call.

Smell gas? Stop. Leave. Call.

If you smell a rotten egg or sulfur-like odor, you could have a gas leak. STOP what you're doing, LEAVE the area immediately and CALL 911 and us. We'll send someone to check on the source of the odor at no cost to you, whether there is a leak or not.


Have a qualified professional inspect natural gas appliances for proper venting to avoid carbon monoxide exposure.

Check gas appliance venting

Have a qualified professional inspect natural gas appliances for proper venting to avoid carbon monoxide exposure. They can verify things are in good working condition.

Reduce potential risks - kitchen

Reduce potential risks

To reduce potential risks, give your appliances appropriate space for air circulation to avoid overheating, keep them away from water to prevent shock, and be sure they are unplugged if you are not using them.


Safe use of plugs - kitchen

Safe use of plugs

Large and heat producing appliances should be plugged directly into individual outlets. Don’t use an extension cord.

Hire a qualified professional-kitchen

Hire a qualified professional

Call a qualified electrician or your landlord if you have:

  • Warm or discolored wall outlets
  • A burning smell from an appliance
  • Flickering lights
  • Frequent problems with circuit breakers or blowing fuses

Don't Overload-kitchen

Don't overload

Replace or repair damaged electrical cords to keep your home safe. Do not overload electrical cords or outlets. Have a qualified electrician add more outlets if you need them.

Put safety first-kitchen

Put safety first

Use GFCI outlets to reduce the risk of potential shock. GFCIs should be installed in all areas where water source is present. Test GFCIs once a month or per the manufacturer’s recommendation.

kitchen red tag

Red Tags, What do they mean?

Red Tags are used to identify and communicate information about an unsafe condition that needs to be corrected as soon as possible. They are placed on natural gas appliances or internal gas piping by our service technicians.

Know Your Home - Methane Kitchen

Be alert for natural gas leaks

In-home methane detectors can provide an additional warning of a natural gas leak. They are available at most home improvement stores. For best results, methane detectors should be installed within 3-10 feet of natural gas equipment. Additionally, if gas piping enters your home below grade, a detector should be installed near the entry point. 
Safety
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    • Gas Line Responsibilities
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    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
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      • Safe Appliance Installation
      • Care for Your Appliances
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    • Proper Venting
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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.