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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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  • Outages
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      • Service Line Damage
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    • Report an Outage
    • Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Electrical Safety
      • Fallen Power Lines
      • Trees and Your Power
      • Generator Safety
      • Ladder Safety
    • Know Your Home
      • Exterior
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      • Kitchen
      • Laundry
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      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
    • For Your Business
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      • Business Energy Tips
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Generator Safety

How to safely use a generator during an outage

Stay safe when using generators during an outage

During a power outage, a home generator can be a good back-up solution, as long it’s used safely. A back-up generator might also be a consideration during an extended power outage for someone who depends on medical life-support equipment.

Before using any generator, be sure to read and follow the manufacturer’s instructions and consider the following tips.

  • Operate generators outside (especially for gas-powered generators) – Position them in a well-ventilated area away from doors, windows and garages to avoid the potential for carbon monoxide entering your home
  • Use only outdoor-rated, grounded extension cords – Look for extension cords with a GFCI (ground-fault circuit interrupter) to avoid getting shocked if cords get wet
  • Never “back feed” – Only connect individual appliances to the receptacle outlet of the generator and follow the owner’s manual instructions. Do not rig an extension cord to plug a generator into a regular household outlet to try and power the whole house. It could ruin your home’s wiring, start a fire and back-feed electricity into the utility system and energize a line thought to be without power. A NIPSCO employee could be seriously injured or killed, not knowing the line is live
  • Prevent “back-feed” with a transfer switch – The installation of a transfer switch safely allows the home’s wiring system to be easily and cleanly detached from NIPSCO system and allows you to control the flow of electricity to those circuits you need most until power is restored – such as your refrigerator or furnace fan. Transfer switches require installation by a licensed electrician
  • Avoid overload – Don’t overload your generator with too many appliances and equipment. Read and follow wattage guidelines in your owner’s manual
  • Keep children and pets safe – Keep children and pets away from portable generators at all times
  • Turn it off safely – Before shutting down the generator, turn off all equipment being powered by the generator

Considerations for permanent generators

Some homes and businesses have a permanent auxiliary generator installed that can be automatically started in the event of a power failure. Contact a licensed electrician to ensure that they meet current electric codes and have a transfer switch to prevent dangerous back-feed of electricity into power lines.

Outages
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Employees working on electric lines

Electrical Safety

Learn what to do if you have downed power lines, how to safely use a ladder and how trees affect your power.

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.