If you qualify for federal, state or local income-eligible payment assistance programs, you could receive help paying your bill. To find out which programs could apply to you, start with our eligibility calculator. Please note, income may not be the only requirement to receive funds through these programs.

Available programs

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COVID-19 Pandemic Utility Bill Assistance

Has your household experienced a financial hardship due to COVID-19? You may qualify to receive a one-time benefit of $350 to assist with your utility bill. If you were previously approved for the Low Income Home Energy Assistance Program (LIHEAP), and even if you never qualified, you may be eligible to receive this additional benefit as a result of the CARES Act. Applications are being accepted through July 31, 2020.

See Agency Locator

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Low Income Home Energy Assistance Program (LIHEAP)

You may be eligible to receive state and federal assistance to help pay your NIPSCO bill from the Low Income Energy Assistance Program (LIHEAP). LIHEAP is implemented through participating local agencies in each county under the Indiana Housing and Community Development Authority (IHCDA). Applications for heating assistance are taken from November 1, 2019 through July 31, 2020. Online applications are now accepted on the IHCDA’s website.

See Agency Locator

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Customer Assistance for Residential Energy (CARE) Program

NIPSCO CARE could provide you additional discounts on your energy bill if you use natural gas for heating in your home. Once you're approved for LIHEAP, you’re automatically enrolled in CARE, which reduces your bill from 11 to 26 percent depending on your income. CARE is implemented through participating local agencies in each county under the Indiana Housing and Community Development Authority (IHCDA).

See Agency Locator

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NIPSCO Hardship Program

NIPSCO provides energy assistance funds for natural gas customers who fall between 151-200 percent of the Federal Poverty Level and have received a Disconnect Notice. Hardship funds are available through many of the same local Community Action Agencies where LIHEAP funds are distributed.

Find a Hardship Agency

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Township Trustees

Your township trustee may be able to provide individual bill assistance from annual tax revenues.

Find a Trustee

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Earned Income Tax Credit (EITC)

EITC is a special income tax benefit for people who work full or part time and meet certain requirements.

Learn More

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Income-Qualified Weatherization Program

If you’re income-eligible, you can schedule a no-cost weatherization appointment to improve the comfort and performance of your home, all while lowering energy use.

Learn More

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and then our emergency number 1-800-634-3524.
Electric: For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726.