Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.
Electric: For any electric emergency including a power outage or other electric-related situation, please call 1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.
If you qualify for federal, state or local income-eligible payment assistance programs, you could receive help paying your bill. To find out which programs could apply to you, start with our eligibility calculator. Please note, income may not be the only requirement to receive funds through these programs.
Finding and applying for energy assistance can be confusing and even overwhelming. Visit our resource center if you need more information about available programs or eligibility.
You may be eligible to receive assistance to help pay your NIPSCO bill from the Energy Assistance Program (EAP) if your household income is at or below 60% of State Median Income (SMI). EAP is federally funded and implemented through participating local agencies in each county under the Indiana Housing and Community Development Authority (IHCDA).
Applications for heating assistance are taken from October 1, 2024 through April 14, 2025.
NIPSCO CARE could provide you additional discounts on your energy bill if you use natural gas for heating in your home. Once you're approved for EAP, you’re automatically enrolled in CARE, which reduces your bill from 11 to 26 percent depending on your income. CARE is implemented through participating local agencies in each county under the Indiana Housing and Community Development Authority (IHCDA).
Program runs December 1, 2024 - May 31, 2025
NIPSCO provides energy assistance funds for natural gas customers who fall between 151-250 percent of the Federal Poverty Level. Hardship funds are available through many of the same local Community Action Agencies where EAP funds are distributed.
Program runs December 1, 2024 – May 31, 2025
Your township trustee may be able to provide individual bill assistance from annual tax revenues.
Supply Energy Resources to Veterans (SERV) is an income-eligible assistance program that offers a one-time benefit to our active military and eligible veteran customers in need of financial assistance with gas residential utility charges.
Program runs December 1, 2024 – May 31, 2025
Seniors in Indiana Low-income & Vulnerable Energy Resource (SILVER) is an income-eligible assistance program that offers a one-time benefit to our senior citizen customers 60 years of age or older who need financial assistance with gas residential utility charges.
Eligible renters can get help paying their natural gas bill through Indiana’s Emergency Rental Assistance Program (IERA).
For more information, visit the IERA. To apply for Emergency Rental Assistance, call 211.
Have an emergency?
Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.
Electric: For any electric emergency including a power outage or other electric-related situation, please call 1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.