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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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      • Gas Meter Inspection Program
      • Locating Gas Lines
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      • Service Line Damage
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    • Report an Outage
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  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
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      • Flooding Safety
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      • Fallen Power Lines
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      • Appliance Recycling
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      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
    • For Your Business
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      • Custom Incentive Program
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Exterior

Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Exterior

You see the outside of your home every day, but are you aware of the potential hazards? Follow these few simple safety tips for your garage, outside of your home, and backyard.

Exterior of gray house with pitched roof and three gables

Exterior of gray house with pitched roof and three gables

Smell gas? Stop. Leave. Call.

If you smell a rotten egg or sulfur-like odor, you could have a gas leak. STOP what you're doing, LEAVE the area immediately and CALL 911 and us. We'll send someone to check on the source of the odor at no cost to you, whether there is a leak or not.

Call 811 before you dig

Call 811 before you dig

Big or small, call 811 before you dig, your local utilities will mark their lines so you can dig safely. It’s free to homeowners. It’s easy. It’s the law.


See a downed power line? Stay away.

See a downed power line? Stay away.

Always consider downed wires as energized and dangerous.

  • Stay at least 30 feet from the wire to stay safe
  • Call 911
  • Remember, electricity can travel through the ground, trees and other objects. Never move these objects or use another object to move a downed wire
If you need to repair or replace a natural gas appliance, hire a qualified professional to make sure they're properly connected.

Installing, repairing or replacing appliances

If you need to install, repair or replace an appliance, hire a qualified professional to make sure the work is properly done. Never attempt this yourself!


Illustration of natural gas meter outside of property

Keep your meter clear

Don’t let leaves and snow build up on or around your natural gas or electric meter. Take time to gently clear the meter of any leaves or snow with a broom.
Avoid trees in wires-exterior

Avoid trees in wires

Have a professional tree cutting service trim branches that might fall on or are near electric wiring. Always use a wooden or fiberglass ladder, and keep a distance of at least 10 feet away from power lines.


Outdoor outlets-exterior

Outdoor outlets

To protect from an electrical shock, make sure all of your outside electrical receptacles are GFCI protected. GFCIs keep you safe while doing outdoor work!

Know your home - encroachment awareness

Avoiding encroachments

Encroachments within pipeline easements can be a safety hazard. It is important that property owners understand the importance of keeping these areas clear. Nothing should be placed within the limits of the easement area.
Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
    • Find a Contractor
    • Safety Products
    • Digger’s Dog House
  • Weather Safety
    • Flooding Safety
    • Winter Weather Safety
  • Electrical Safety
    • Fallen Power Lines
    • Trees and Your Power
    • Generator Safety
    • Ladder Safety
  • Know Your Home
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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.