NIPSCO and our trusted installation partner, Quanta Utility Engineering Solutions (QUES), will install the AMI module. All technicians will be identifiable and able to provide proper identification to show you at your request. If your meter needs to be exchanged to complete the module installation, a technician from Infrasource, another trusted NIPSCO subcontractor, or a NIPSCO employee will complete the exchange. Like QUES, Infrasource technicians will carry photo identification, wear uniforms and drive marked vehicles.   

Approximately 870,000 residential and commercial meters are eligible to be updated with new AMI gas modules over a deployment period of 2024-2026. This timeline takes into account the time and effort required to schedule the updated meter installation for every eligible household and business and work through our entire service territory.  

Customers will receive a letter notification about the gas module exchange. On the day of installation, a service technician will come to your home or business to change out the equipment. The technician will knock on your door to check if you are home, but you do not need to be home for the exchange to take place. A typical AMI module installation takes approximately 15 minutes to install the equipment. Upon completion, the technician will leave a door hanger with information about the exchange and your new module.   

No, there will be no interruption to service for the module installation. If the your gas meter needs to be exchanged, you will receive a letter in the mail approximately 14 days prior to the meter exchange. During the meter exchange, your gas service will be temporarily interrupted.   

The service technician will leave a door hanger on your door to let you know when the meter has been changed. If for some reason the module exchange was not possible, the service technician will leave a door hanger with information about next steps.   

If you experience problems with your gas service after your installation is complete, please contact NIPSCO at 1-800-464-7726 to report your issue. Our customer service representatives will be available to address your concerns.  

The environment is important to us, so we do our best to recycle and reuse materials whenever we can. Any equipment removed after an AMI upgrade will be rebuilt, repurposed, or recycled when possible.   

Yes, the technician will knock before beginning the installation.   

No, you do not need to be home to have the AMI module installed as long as the gas meter is located outside of the home. Someone at least 18 years old must be home to let in the service technician if the gas meter is located inside your home.  

No, our equipment will not be attached to your property by drilling holes.

The updated meters NIPSCO is deploying complies with the Federal Communications Commission (FCC), World Health Organization, and international requirements for acceptable radiofrequency (RF) exposure limits. Smart meters present significantly lower RF exposure than many other products used daily by consumers without concern.  The updated meters emit only low-energy frequency waves to transmit information, with levels well below that of common devices such as mobile phones and laptops.

Yes. As the AMI technology system is deployed in the coming years, you will have access to more detailed information about your gas usage patterns through the NIPSCO web self-service portal and mobile app. Additional information and features will be added as we continuously improve the system. These features will enable you to have a better understanding of your energy usage so you can make better choices about how you use your energy.   

Yes, AMI modules come pre-tested along with test results directly from the manufacturer. The module will be tested for accuracy during the deployment process.  

No, the AMI radio transmission operates in compliance with Federal Communications Commission Regulations to avoid interference with other electronic modules. The system operates at such a low frequency reserved for this purpose that it will not interfere with the operation of any other equipment on your property.  

The manufacturer has incorporated security features into the meter. While the meter display is visible so customers can check their consumption, the meters are sealed, and the information and data stored within them can only be accessed by NIPSCO with the designated software.

Each AMI radio frequency module has a unique identifier which is transmitted along with the meter reading. The unique number is associated to your account record electronically to ensure a match.  

No, NIPSCO will not have remote access to anything on your property as a result of the NIPSCO Gas AMI Program. Gas AMI communications modules do not enable remote connect/disconnect or any other control capabilities for the gas meter or other equipment at a customer’s premise.