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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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  • Outages
    • Power Outages
      • Storm Center
      • Report a Power Outage
      • Report a Street Light Outage
      • Prepare for an Outage
      • How We Restore Power
      • Service Line Damage
      • Generator Safety
    • Report an Outage
    • Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
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      • Flooding Safety
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      • Home Energy Tips
      • Appliance Recycling
      • Retail Products
      • Home Energy Assessment
      • HomeLife Energy Efficiency Calculator
      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
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      • Business Energy Tips
      • Prescriptive Incentive Program
      • Custom Incentive Program
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Proper Venting

Proper venting is crucial

Have a qualified professional check your natural gas appliance venting

Each year, have a qualified professional inspect your natural gas appliances for proper venting and an adequate supply of fresh air, especially appliances located in enclosed spaces like closets or utility rooms. Make sure the exhaust and vent are in good repair and are not clogged or blocked. A qualified professional will also look to ensure they are not showing signs of deterioration like rust, cracks or holes. Without proper venting, combustion gas can lead to carbon monoxide poisoning. 

Furnaces

Be sure your venting is sized appropriately for your home or business. Refer to the manufacturer's instructions for more information on proper sizing and how to safely operate your gas appliances.

To ensure your gas appliances are installed correctly, have a qualified professional complete the installation for you.

Chimneys

At least once a year, check to make sure vents and chimneys are free of debris, such as birds' nests, leaves and fallen bricks and ensure the opening is covered with a cap.

Natural gas logs and natural gas space heaters

Operating natural gas space heaters and natural gas logs without sufficient fresh air can lead to carbon monoxide poisoning. Therefore, it is necessary to provide fresh air to these appliances anytime they are operating.

Some ventless natural gas space heaters or natural gas logs should not be installed in certain rooms. Make sure a qualified professional follows proper installation procedures for your natural gas logs or natural gas space heaters. Always follow the manufacturer's instructions, and never cover any openings or alter a natural gas space heater in any way.


More safety tips
Contractor performing maintenance on a natural gas furnace

Care for Your Appliances

Your appliances need regular care. Get quick tips about maintaining your appliances.

Read the Tips

Family eating breakfast in kitchen together

Safe Appliance Installation

Get installation tips for common natural gas appliances and find a contractor to help with your installation.

Learn More

Mother and daughter by fireplace

Carbon Monoxide

We care about your safety, and it’s important for you to know the risks of carbon monoxide.

Learn More

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
    • Find a Contractor
    • Safety Products
    • Digger’s Dog House
  • Weather Safety
    • Flooding Safety
    • Winter Weather Safety
  • Electrical Safety
    • Fallen Power Lines
    • Trees and Your Power
    • Generator Safety
    • Ladder Safety
  • Know Your Home
    • Exterior
    • Basement
    • Kitchen
    • Laundry
    • Living Room
    • Bathroom
    • Bedroom
    • Garage
    • Office
  • Excavators

Know Your Home Brochure Cover

Safety is Knowing

Learn how to keep your home or business safe.

Download in English
Descargar en Español


Don't DIY

Find a local contractor to work with your natural gas lines and appliances.

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.