Improving Service & System Reliability in your Community ​

If you receive communication from us about a project in your area, your home or business may be impacted by construction activity in your area.

At the start of the project, we document your property’s current state. We may even capture photos or video footage.

We may temporarily block access to an entire street, lane or even a driveway. If you need access to your driveway, let our crews know. When it is safe to do so, they will accommodate your request. Most of our digging will be in the grassy part of the public right-of-way and yards, but often our equipment is in the street while we are working. We will work with neighborhoods to minimize road closures and blockages, but please be alert and use caution around our work zones.

Your service may be briefly interrupted by this work. If so, you will be notified. Following the work, we will make arrangements to test your house lines, conduct a safety check and re-establish your service.

You will first notice NIPSCO representatives or contractors conducting preliminary work to ensure that we completed the project in the least disruptive way possible. This will include locating and marking underground utilities such as water and cable. Next, we usually replace or add main lines along a street or right of way. We then construct service lines that connect the mains to homes or businesses. As a safety measure, we may also replace older indoor gas meters with new outdoor meters.

Many factors, including weather, can impact the construction schedule for our projects. Our goal is to complete projects in a timely manner and minimize your inconvenience.

All employees and contractors carry an identification card with their name, photograph and identification number. They will be happy to show ID upon request for verification purposes.

Our employees and contractors carefully plan projects to minimize the inconvenience to customers. In some cases, temporary excavations affecting sidewalks, driveways and/or lawns may be necessary. In these situations, we strive to restore normal conditions as soon as weather permits.

Leave the area immediately. Natural gas has a rotten egg odor that can alert you to a leak. Don’t turn things off or on, or operate any other switches. From a safe location, call 911 and our 24-hour gas emergency line at 1-800-634-3524.

Our infrastructure projects help ensure a continued safe and reliable system for the future. They also help prevent outages caused by aging natural gas and electric system failures. They help attract new businesses and allow existing businesses to expand in this area with a more modern energy system. They support direct and indirect jobs – including local trades. Our multi-year project plan helps ensure gradual and minimal bill impact over time.

To select what system equipment will be replaced, NIPSCO developed a model to help prioritize upgrades. Using this model, NIPSCO identifies which equipment poses the highest risk to the system. Our Infrastructure Modernization Plan includes oversight from the Indiana Utility Regulatory Commission as well as customer-represented organizations such as the Indiana Office of Utility Consumer Counselor and other external stakeholders.

No, the projects address electric substations, underground electric cables, transformers and more, and do not entail any sort of smart grid or smart meter system.

This is part of our ongoing commitment to ensure safe, reliable service to your home or business. Like highways, bridges and other important assets that occasionally need to be replaced or improved, we are investing in new natural gas and electric infrastructure designed to serve our customers for many years to come.