Skip to main content Skip to navigation

Columbia Gas Logo
  • Our Company
  • Partner with Us
  • Emergency Contact Emergency Contact
  • My Account
    • Sign In/Register
      Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
      Account Dashboard
      Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
      View Accounts
      Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add New Account
      • Remove Account
      • Account Security
      Bills & Payments
      • Pay My Bill
      • Pay with Credit Card
      • View Bill & Payment History
      • My Usage
      • Understanding your Bill
  • Services
    • Start, Stop or Move Service
      • Builders and Developers
      • Residential Construction
      • Commercial Construction
      • Landlord Services
      • Set a Service Appointment
      Renewable Energy
      • Your Energy, Your Future
      • Green Power
      • Net Metering
      • Feed-in Tariff
      • Excess Distributed Generation Tariff
      • Renewable Natural Gas
      • Green Path
      Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
      Electric Vehicles
      • Electric Vehicle Charging
      Work in Your Neighborhood
      • Electric and Gas Projects​
      • Gas Meter Inspection Program
      • Locating Gas Lines
      • Advanced Metering - AMI
      • Property Restoration
      Outdoor Lighting
      • Dusk to Dawn Lights
      • LED Streetlights
      • Request a Traffic Light
      Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
  • Outages
    • Power Outages
      • Storm Center
      • Report a Power Outage
      • Report a Street Light Outage
      • Prepare for an Outage
      • How We Restore Power
      • Service Line Damage
      • Generator Safety
      Report an Outage
      Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
      Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Laundry
      • Living Room
      • Bathroom
      • Bedroom
      • Garage
      • Office
      Home Safety
      • Appliance Safety
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
      Excavators
      Weather Safety
      • Flooding Safety
      • Winter Weather Safety
      Electrical Safety
      • Fallen Power Lines
      • Trees and Your Power
      • Generator Safety
      • Ladder Safety
  • Bills & Payments
    • Pay My Bill
      Understanding Your Bill
      Payment Options
      • Find a Payment Location
      Report a Payment
      Billing Programs
      • DependaBill
      • Price Protection Service
      • CHOICE®
      • Budget Plan
      • Paperless Billing 
      • AutoPay
      Financial Support
      • Income-Eligible Assistance Programs
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
  • Ways to Save
    • For Your Home
      • Home Online Marketplace
      • Rebates
      • Home Energy Tips
      • Appliance Recycling
      • Retail Products
      • Home Energy Assessment
      • HomeLife Energy Efficiency Calculator
      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
      For Your Business
      • Business Online Marketplace
      • Business Energy Tips
      • Prescriptive Incentive Program
      • Custom Incentive Program
      • Retro-Commissioning Incentives
      • Small Business Direct Install Program
      • New Construction Incentives
      Income Eligible Assistance Programs
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
    • Self Service
      • Web
      • Mobile
      • Chat
      • Phone
      Forms
      • Document Upload Form
      • Feedback Form
      Quick Links
      • Gas Outages
      • Power Outages
      • Report a Power Outage
      • Imposters and Scams
      Help Center
      • Understanding Your Bill
      • Frequently Asked Questions
      • Contact Us
{[{ initials }]}
{[{ notificationCount }]}
My Account {[{ displayName }]} Sign Out
Sign In / Register

Email

{[{ displayName }]} Sign Out

Access My Account
Manage Your Account
Forgot email?
Forgot password?
Don't have an online account?
Register an account or Pay without signing in
Logo
menu close

Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
{[{ initials }]}
{[{ notificationCount }]}
My Account {[{ displayName }]} Sign Out
Welcome
Manage Your Account
Sign In / Register
  • My Account
    • Sign In/Register
    • Account Dashboard
    • View Accounts
    • Bills & Payments
      • Pay My Bill
      • Pay with Credit Card
      • View Bill & Payment History
      • My Usage
      • Understanding your Bill
    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add New Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Builders and Developers
      • Residential Construction
        • Service Application
        • Buried Hazards Form
      • Commercial Construction
        • Service Application
        • Buried Hazards Form
      • Landlord Services
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Work in Your Neighborhood
      • Electric and Gas Projects​
      • Gas Meter Inspection Program
      • Locating Gas Lines
      • Advanced Metering - AMI
        • Electric AMI
        • Gas AMI
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy
      • Your Energy, Your Future
      • Green Power
        • Enroll in Green Power
      • Net Metering
      • Feed-in Tariff
      • Excess Distributed Generation Tariff
      • Renewable Natural Gas
        • RNG Producers
          • Renewable Natural Gas Application
      • Green Path
    • Electric Vehicles
      • Electric Vehicle Charging
    • Outdoor Lighting
      • Dusk to Dawn Lights
        • Enroll in Dusk to Dawn
      • LED Streetlights
        • Streetlight Request Form
      • Request a Traffic Light
  • Outages
    • Power Outages
      • Storm Center
      • Report a Power Outage
      • Report a Street Light Outage
      • Prepare for an Outage
      • How We Restore Power
      • Service Line Damage
      • Generator Safety
    • Report an Outage
    • Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Electrical Safety
      • Fallen Power Lines
      • Trees and Your Power
      • Generator Safety
      • Ladder Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Laundry
      • Living Room
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • DependaBill
      • Price Protection Service
      • CHOICE®
      • Budget Plan
      • Paperless Billing 
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
        • SERV for Veterans
        • SILVER for Seniors
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Online Marketplace
      • Rebates
      • Home Energy Tips
      • Appliance Recycling
      • Retail Products
      • Home Energy Assessment
      • HomeLife Energy Efficiency Calculator
      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
    • For Your Business
      • Business Online Marketplace
      • Business Energy Tips
      • Prescriptive Incentive Program
      • Custom Incentive Program
      • Retro-Commissioning Incentives
      • Small Business Direct Install Program
      • New Construction Incentives
    • Income Eligible Assistance Programs
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
    • Self Service
      • Web
      • Mobile
      • Chat
      • Phone
    • Forms
      • Document Upload Form
      • Feedback Form
    • Quick Links
      • Gas Outages
      • Power Outages
      • Report a Power Outage
      • Imposters and Scams
    • Help Center
      • Understanding Your Bill
      • Frequently Asked Questions
      • Contact Us
  • Our Company
  • Partner with Us
Care for Your Appliances

How to maintain your natural gas appliances

Your appliances need regular care

Buying an appliance can be a big investment. To get the most for your money, your natural gas appliances need regular maintenance and care. To keep your appliances operating safely and efficiently, you should schedule inspections on a regular basis and keep them clean and free of hazards. Natural gas lines and appliances should never be tampered with, hung on, or used for any purpose other than their intended use.

Pilot lights

Some older natural gas appliances could have pilot lights that stay on all the time, while new high-efficiency natural gas furnaces do not have pilot lights. If your pilot light goes out, it could be a sign that your appliance needs to be inspected and repaired by a qualified professional.

Maintaining your furnace

There are many tips to keep your furnace in good working order:

  • Make sure your heating system is kept clean and properly vented
  • Clean or replace your furnace filter regularly according to the manufacturer’s recommendations
  • Have your furnace regularly checked and serviced by a qualified professional
  • Have your chimney and flue cleaned regularly to remove debris, soot, leaves, etc.

Moving in and out

View Transcript

If you find an uncapped gas line, do not touch it. Call a qualified professional to check it out. But if you smell the rotten-egg odor of natural gas…stop what you’re doing and leave the area immediately.

Call 911 and NIPSCO at 1-800-634-3524


Before you move into a new property, you should have all natural gas appliances, equipment and connectors checked by a qualified professional. If you’re removing an appliance, like a stove, range or dryer, during your move, you should make sure the natural gas is turned off to the appliance and that the natural gas line is properly capped. A qualified professional would also be able to cap the natural gas lines for you.

Water heater temperature

Be careful when choosing a water heater temperature. Water heaters should be set to operate according to the manufacturer’s instructions to avoid scalding.

Use appliances for their intended purpose

Never use a stove or oven as a source of heat in your home. Ovens are designed to heat food and should only be operated with the door closed.

About your gas appliance connectors

It’s important to have your natural gas appliance connectors checked by a qualified professional. Some older uncoated brass flexible connectors are more susceptible to failure, which could lead to a gas leak if not replaced. Although not all connectors have this flaw, it’s hard to tell which ones do. A qualified professional can identify and fix this issue if it’s found in your home or business. Be sure to replace connectors whenever an appliance is replaced or moved from its location. If you have older natural gas equipment, ask a qualified professional to replace any uncoated brass flexible appliance connectors with new flexible connectors.

Keep flammable materials away from natural gas appliances

Never use or store highly flammable materials in the same room as any natural gas or heat-producing appliances.

These products include gasoline, spray paints, solvents, insecticides, varnish, cleaning products and other pressurized containers.

  • Always read the label of any product you think may be flammable
  • Never store combustibles such as rags, mops or paper on or near an appliance
  • Store all flammable products in approved, non-breakable containers that are tightly closed
  • Keep flammable items where children cannot reach them
  • Thoroughly clean up any spills
  • Warn all family members about the dangers of careless flammable liquid storage

More safety tips
Family eating breakfast in kitchen together

Safe Appliance Installation

Get installation tips for common natural gas appliances and find a contractor to help with your installation.

Learn More

Mother and daughter by fireplace

Carbon Monoxide

We care about your safety, and it’s important for you to know the risks of carbon monoxide.

Learn More

Man looking at venting in home

Proper Venting

All natural gas appliances require proper ventilation to bring fresh air to the appliance and to safely vent exhaust gases out of the building.

Read More

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
    • Find a Contractor
    • Safety Products
    • Digger’s Dog House
  • Weather Safety
    • Flooding Safety
    • Winter Weather Safety
  • Electrical Safety
    • Fallen Power Lines
    • Trees and Your Power
    • Generator Safety
    • Ladder Safety
  • Know Your Home
    • Exterior
    • Basement
    • Kitchen
    • Laundry
    • Living Room
    • Bathroom
    • Bedroom
    • Garage
    • Office
  • Excavators
Don't DIY

Find a local contractor to work with your natural gas lines and appliances.

  • Our Company
  • About Us
  • Your Energy, Your Future
  • Giving Back
  • Rates and Tariffs
  • Our Environment
  • News Room
  • Careers
  • Partner with Us
  • Builders and Developers
  • Contractors and Plumbers
  • Suppliers and Vendors
  • Economic Development
  • Emergency Responders
  • Excavators
  • Quick Links
  • Sign In
  • Outages
  • Ways to Pay
  • Get Help Paying
  • Mobile App
  • Document Upload Form
  • Need Help?
  • FAQs
  • Contact Us
  • Call 1-800-464-7726
  • Connect with Us
facebook logo
xlogo
linkedin logo
© 2025 NIPSCO LLC.    Terms of Use    Privacy Notice    Accessibility Statement   

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.