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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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RETRO-COMMISSIONING (RCX) INCENTIVES

Earn incentives by optimizing your systems

Optimize your building’s systems and save energy 

Retro-Commissioning (RCx) is the systematic process by which building systems, industrial systems and equipment are optimized to meet existing operational needs. The RCx incentive is designed to help qualified NIPSCO Commercial and Industrial customers determine the energy performance of their facilities and identify energy-saving opportunities in areas such as compressed air and refrigeration. Customers are then rewarded for making energy-efficient upgrades that optimize their existing systems. These incentives live under NIPSCO’s Custom Incentive Program.


Interested in learning more about projects, popular upgrades, common benefits and the RCx Study process and incentive?
Learn More


Incentives

Incentives are calculated based on how much you’ll save in kilowatt hours (kWh) and/or therms. 

  • $0.01/kWh RCx study incentive
  • $0.10/kWh for electric lighting projects 
  • $0.15/kWh for electric non-lighting projects 
  • $1.00/therm for natural gas projects 

All projects must be completed by November 16, 2025 to be eligible for current 2025 incentives. Projects submitted after this date are subject to 2026 incentives and requirements.


RCx study incentive 

Retro-commissioning custom electric projects that include an RCx study will be eligible for a separate RCx study incentive that will be paid to the approved RCx providers who complete the study.** 

RCx study incentives will be:  

  • Awarded in addition to the Custom incentive  
  • Capped at the RCx study cost  
  • Eligible for only electric RCx measures 
  • Paid after the installation of RCx electric measures  

Learn More

**Approved RCx providers must be part of the TRC Trade Ally Network. To find an approved RCx provider, contact TRC at 1-800-299-2501 or visit portal.trcsavesenergy.com/TradeAllySearch*.


How to Apply 

Step 1 – Contact an approved RCx provider

Contact an approved RCx provider to determine your energy efficiency opportunities. Find an approved RCx provider* or contact TRC at 1-800-299-2501.

Step 2 – Submit the pre-approval application with supporting documents

Your approved RCx provider submits the completed study with the program  Program Excel Application outlining the proposed scope of work and pre-monitoring analysis for pre-approval. The RCx study incentive will be paid after the installation of RCx measures. 

Program Excel Application

Need help completing the Excel Application?  Watch this tutorial* for step-by-step instructions. 

Email the completed application and supporting documents to NIPSCO.Savings@TRCcompanies.com. Supporting documentation required:  

    • Product specifications of efficient equipment
    • Tax exempt letter (if applicable) 
    • Energy savings calculations (for non-lighting projects)

Step 3 – Receive approval and offer

If the project is approved by TRC, the customer will receive, sign, and return the incentive offer. 

Step 4 – Purchase and install measures

Purchase and install approved energy efficiency measures. 

Step 5 – Submit project completion forms and documentation

Submit the completion form and all required documentation to the program, including post-monitoring data analysis. 

Step 6 – Final review and payment

The project will receive a final review, provided all program requirements have been met, and an RCx study incentive check will be paid to the approved RCx provider who completed the study in addition to the custom incentive check which will be paid to the provider or the customer. 

Incentive checks typically arrive within 6-8 weeks.

Indiana team presenting check to charity

 

CHECK PRESENTATIONS 

 

Share your energy-saving story 

 

Schedule a big check presentation with our team 

 

Has your business recently completed an energy efficiency project with NIPSCO? Share your project’s impact with important business stakeholders and the community with a big check presentation. 

 

Download the toolkit to start planning your NIPSCO big check presentation event today. The toolkit will take you step-by-step through the request process and provides tools to guide talking points and engage local media to amplify your efforts. Upon approval, NIPSCO representatives will join you at your upcoming event and present your cash incentive in the form of a big check. 

 

Toolkit includes:

 

  • Request Form 

  • Energy Efficiency Fact Sheet 

  • Sample Media Questions 

  • And More 

 

Your project and energy-saving efforts deserve some recognition! 

 

Download Toolkit


Have questions? To speak with a program representative, call TRC toll free at 1-800-299-2501 (Monday – Friday, 8 a.m. - 5 p.m. CT). You can also TRC Field Engineer* in your area. 


Who qualifies? 

Eligible customers include those currently billed under NIPSCO electric rates 520, 521, 522, 523, 524, 525, 526, 531 Tier 1, 532, 533, 541, 543 or 544 and natural gas rates 321, 325 or 351 (NIPSCO’s DependaBill rate) who have not opted out of the NIPSCO Energy Efficiency Program. 

Customers participating in the Midstream Channel by purchasing qualifying equipment from a participating dealer, are not eligible to participate in the Prescriptive/Custom Program or any other NIPSCO program for an incentive on the same piece of purchased equipment.


Find a Trade Ally

Our Trade Allies can help you get started today! Trade Allies are suppliers, firms or contractors that are involved in the installation of high-efficiency equipment or systems and have been pre-approved by TRC. Find a Trade Ally* for your project. Interested in being a part of our Trade Ally Network? Complete and submit the Trade Ally Application*.


Related Information

Program Administration

NIPSCO’s energy efficiency programs are administered by TRC, a third-party implementation specialist that helps homes and businesses save energy. 

Third-party Links*

*Clicking on the above link takes the user to webpages operated and maintained by a third-party provider of energy efficiency and energy saving services not owned by or affiliated with NIPSCO. The link is provided as a convenience by NIPSCO, and NIPSCO does not make any representations or warranties regarding the security of the website or the provision of goods and services by the third-party provider. NIPSCO disclaims any and all liability that may arise from the use of third-party websites. 

Ways to Save
  • For Your Home
    • Home Online Marketplace
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    • Residential New Construction Program
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    • Residential Midstream Channel
  • For Your Business
    • Business Online Marketplace
    • Business Energy Tips
    • Prescriptive Incentive Program
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    • Retro-Commissioning Incentives
    • Small Business Direct Install Program
    • New Construction Incentives
  • Income Eligible Assistance Programs
    • Energy Assistance Resource Center
    • Eligibility Calculator

Questions?

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Contact TRC at 1-800-299-2501 or
Contact a TRC Field Engineer

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.