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  • Flexible payment options available
    Managing your NIPSCO account after the state moratorium ends August 14

    We know this could be a time of financial hardship. So, with the statewide moratorium on disconnecting electric and natural gas service ending August 14, we're offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans.

    Learn More
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Support for residential and commercial customers

We're offering residential and commercial customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans. You can enroll in these self-service options online.

Review Payment Plans

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Get energy efficiency tips

While some of our in-home energy efficiency programs are on hold, don’t forget that there are a variety of energy efficiency tips that you can act on at home during the pandemic.

See Home Energy Tips

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Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Sign In to Enroll Today

Working safely in your neighborhood

We know you rely on us to deliver safe and reliable energy to your home or business each day. Here are some of the things our employees and contractors do to protect you if we need to work inside your home:

  • Assess their health daily.
  • Wear a face covering in accordance with state orders.
  • Maintain at least six feet of social distance during their work.
  • Use additional protective gear when needed.
  • Clean work surfaces.

Protecting the safety of our customers, communities and employees is our top priority. We respectfully request when interacting with our employees that you also wear a face covering (if able) and maintain six feet of social distance.

Putting all of our focus on the most important work

To do our part to help protect our customers, employees and those most vulnerable, we will stop some types of work until further notice. By doing this, we’ll be able to put all our focus on the most essential work to ensure that our system remains safe and reliable.

Most work that customers request, such as starting and stopping service, will continue to be available. But we may not be able to complete other types of requests. If you have already scheduled work that we will not be able to complete, we will contact you.

Suspending some energy efficiency programs

In response to the COVID-19 pandemic and for the safety of our customers and our employees, we are currently suspending all appointments and events related to our residential energy efficiency programs. You can still fill out the HomeLife Energy Efficiency Calculator, and instantly receive a custom energy efficiency report to guide you to savings throughout your home.

Learn More

Be aware of scams

Scams are on the rise. We will never call you directly to ask for account or payment information. We also never demand payment through a prepaid debit card. Learn more about how you can protect yourself from scams.

Protect Yourself

NIPSCO scam awareness tips for customers
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NIPSCO’s COVID-19 safeguard plan

The state of Indiana has requested that all businesses compile their COVID-19 safeguard plan. Measures have been put in place to ensure the health and safety of our employees, customers, contractors and our community at large, while still being able to provide reliable natural gas and electric service to Northern Indiana.

Review Our COVID-19 Safeguard Plan

These changes may inconvenience some customers, and we apologize in advance. We look forward to resuming normal operations when it is safe to do so.

Looking for the latest COVID-19 information? We recommend the CDC's website.

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and then our emergency number 1-800-634-3524.
Electric: For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726.