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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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Welcome
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  • My Account
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    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add New Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Builders and Developers
      • Residential Construction
        • Service Application
        • Buried Hazards Form
      • Commercial Construction
        • Service Application
        • Buried Hazards Form
      • Landlord Services
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Work in Your Neighborhood
      • Electric and Gas Projects​
      • Gas Meter Inspection Program
      • Locating Gas Lines
      • Advanced Metering - AMI
        • Electric AMI
        • Gas AMI
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy
      • Your Energy, Your Future
      • Green Power
        • Enroll in Green Power
      • Net Metering
      • Feed-in Tariff
      • Excess Distributed Generation Tariff
      • Renewable Natural Gas
        • RNG Producers
          • Renewable Natural Gas Application
      • Green Path
    • Electric Vehicles
      • Electric Vehicle Charging
    • Outdoor Lighting
      • Dusk to Dawn Lights
        • Enroll in Dusk to Dawn
      • LED Streetlights
        • Streetlight Request Form
      • Request a Traffic Light
  • Outages
    • Power Outages
      • Storm Center
      • Report a Power Outage
      • Report a Street Light Outage
      • Prepare for an Outage
      • How We Restore Power
      • Service Line Damage
      • Generator Safety
    • Report an Outage
    • Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Electrical Safety
      • Fallen Power Lines
      • Trees and Your Power
      • Generator Safety
      • Ladder Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Laundry
      • Living Room
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • DependaBill
      • Price Protection Service
      • CHOICE®
      • Budget Plan
      • Paperless Billing 
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
        • SERV for Veterans
        • SILVER for Seniors
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Online Marketplace
      • Rebates
      • Home Energy Tips
      • Appliance Recycling
      • Retail Products
      • Home Energy Assessment
      • HomeLife Energy Efficiency Calculator
      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
    • For Your Business
      • Business Online Marketplace
      • Business Energy Tips
      • Prescriptive Incentive Program
      • Custom Incentive Program
      • Retro-Commissioning Incentives
      • Small Business Direct Install Program
      • New Construction Incentives
    • Income Eligible Assistance Programs
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
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      • Contact Us
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Take control of your energy bill

Weather, supply and demand, and financial markets are some of the factors out of your control that impact your energy bill each month. While natural gas utilities do not set the market pricing for supplies, nor do utilities profit from the sale of natural gas to their customers, there are actions and tips you can use to help you manage your bill. 

Keeping an eye on your usage, trying out our energy-saving tips, and installing energy-efficient products are great ways to start managing your usage. You can also register your account to see your personalized dashboard with usage info, monthly comparisons, and a breakdown of billing and other charges. It can really make a difference!

We're here to help you get back on track and make sure you're ready to handle your energy needs now and in the future. Take a look at your options below to get started.

200091 were here for you

What can you do to manage your energy use?


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Monitor Your Usage

Sign in to your account to view and compare previous usage, weather and bills. Multiple types of historical data on your account are available to review and compare. Don’t have an online account? Register today.

Monitor My Usage



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Find Energy Saving Tips

Find valuable information about ways to save on your energy usage, easy conservation tips and much more.

Find Ways to Save



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Get Help Today

We know there are times when paying energy bills may be difficult. We offer options to help our customers get back on track.

Find Assistance





What can you do to manage your energy bills and payments?

 

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Budget Plan

Customers with a current account can enroll in the Budget Plan program at any time during the year. Our Budget Plan program allows you to pay about the same amount each month. So there are no surprises!

Enroll in Budget Plan



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Billing and Payment Alerts

Receive an alert 5 days before your bill is due.

Get Alerts



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Payment Options

Just need an alternate way to pay right now? There are many options. ONLINE or BY PHONE.

Payment Options




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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.