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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
    • Sign In/Register
    • Account Dashboard
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    • Bills & Payments
      • Pay My Bill
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      • View Bill & Payment History
      • My Usage
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    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add New Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Builders and Developers
      • Residential Construction
        • Service Application
        • Buried Hazards Form
      • Commercial Construction
        • Service Application
        • Buried Hazards Form
      • Landlord Services
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Work in Your Neighborhood
      • Electric and Gas Projects​
      • Gas Meter Inspection Program
      • Locating Gas Lines
      • Advanced Metering - AMI
        • Electric AMI
        • Gas AMI
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy
      • Your Energy, Your Future
      • Green Power
        • Enroll in Green Power
      • Net Metering
      • Feed-in Tariff
      • Excess Distributed Generation Tariff
      • Renewable Natural Gas
        • RNG Producers
          • Renewable Natural Gas Application
      • Green Path
    • Electric Vehicles
      • Electric Vehicle Charging
    • Outdoor Lighting
      • Dusk to Dawn Lights
        • Enroll in Dusk to Dawn
      • LED Streetlights
        • Streetlight Request Form
      • Request a Traffic Light
  • Outages
    • Power Outages
      • Storm Center
      • Report a Power Outage
      • Report a Street Light Outage
      • Prepare for an Outage
      • How We Restore Power
      • Service Line Damage
      • Generator Safety
    • Report an Outage
    • Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Electrical Safety
      • Fallen Power Lines
      • Trees and Your Power
      • Generator Safety
      • Ladder Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Laundry
      • Living Room
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • DependaBill
      • Price Protection Service
      • CHOICE®
      • Budget Plan
      • Paperless Billing 
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
        • SERV for Veterans
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      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Online Marketplace
      • Rebates
      • Home Energy Tips
      • Appliance Recycling
      • Retail Products
      • Home Energy Assessment
      • HomeLife Energy Efficiency Calculator
      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
    • For Your Business
      • Business Online Marketplace
      • Business Energy Tips
      • Prescriptive Incentive Program
      • Custom Incentive Program
      • Retro-Commissioning Incentives
      • Small Business Direct Install Program
      • New Construction Incentives
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Terms and Conditions

Paperless Billing

NIPSCO TERMS AND CONDITIONS FOR PAPERLESS BILLING

Last Modified: June 8, 2020

  1. Introduction. You have indicated that you want to sign up for Paperless Billing. This Paperless Billing Terms and Conditions Disclosure ("Paperless Billing Disclosure") is in addition to and separate from the Terms of Use governing use of the Company Web site generally. By activating Paperless Billing, you agree to the terms set forth in this Paperless Billing Disclosure and you also confirm your agreement to the Company Web site Terms of Use.
  2. Read the Disclosure Carefully. This Paperless Billing Disclosure contains important information that you are entitled to receive. Please read this Paperless Billing Disclosure carefully and print or download a copy for your files.
  3. Definitions and Scope of Billing Communications to be Provided in Electronic Form. For clarity, the words "we," "us," and "our" refer to the Company with whom you have the identified Account, and the words "you" and "your" mean you, the individual(s) or entity identified on the Account. As used in this Paperless Billing Disclosure, "Account" means the account you have identified. "Billing Communication" means the following:
    • All legal and regulatory disclosures and communications associated with the Account or the product or service available through the Web site for your Account.
    • Monthly (or other periodic) billing or account statements for your Account or such other agreements, amendments, enrollment forms and other such Billing Communications as we may include from time to time as part of the enrollment in Paperless Billing.
    • Late payment notices, transaction history, notices and other information and communications regarding your Account.
    • Electronic Billing Communications" means Billing Communications in electronic form. "Paper Billing Communications" means Billing Communications in paper form. If you consent to receiving information electronically, after carefully reviewing this Paperless Billing Disclosure, you agree that we may provide you with Electronic Billing Communications and that we may discontinue sending Paper Billing Communications to you, unless and until you withdraw your consent as described below.
  4. Method of Providing Electronic Billing Communications. All Electronic Billing Communications will be provided, at our sole discretion, either (i) via e-mail or (ii) by access to a Web site that we will designate in an e-mail notice. However we provide Electronic Billing Communications, to access them you must be able to download Portable Document Format ("PDF") files containing the Billing Communication.
  5. Method of Withdrawing Consent for Electronic Billing Communications. You may withdraw your consent for Electronic Billing Communications at any time through one of the following methods:
    • Online at NIPSCO.com – You can create or sign in to an online account to cancel your enrollment in Paperless Billing.
    • By phone at 1-800-464-7726 – You can call us and we will cancel your Paperless Billing enrollment.

Please print a copy of these terms and conditions and keep it for your records.

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.