About electric AMI and advanced metering
The installation of electric Advanced Metering Infrastructure, or AMI, systems enable us to improve service to you. The NIPSCO electric AMI system will be installed in phases for approximately 490,000 electric residential and business customers throughout NIPSCO’s service area over the next three years starting in March 2024.
Your electric AMI meter installation
The process to get your new AMI meter installed is simple:
- When it is time for you to get a new meter, you will be notified via a letter in the mail approximately 30 days in advance of your meter installation.
- Meter installations will be completed by Quanta Utility Engineering Services (QUES), a NIPSCO subcontractor. The technicians will carry photo identification, wear uniforms and drive marked vehicles.
- The installation process will be done at no charge and will typically take less than 15 minutes. You may notice a brief service interruption during the work. In most cases, the technician will not need to enter customer homes or businesses. However, the technician will request access if the meter is located inside or behind a locked gate.
- If you are not at home during the visit, the technician will leave a door hanger indicating that the new meter was installed or informing the customer how to schedule an installation appointment if QUES was unable to access the meter.
FAQs - Electric Advanced Metering Infrastructure (AMI) Overview
What is the process for installing my new meter? - IN
Customers will receive a letter at least 30 days in advance of their meter installation. On the day of installation, a service technician will come to your home or business to change the electric meter. The technician will knock on your door to check if you are home, but you do not need to be home for the installation to take place. A typical AMI meter installation takes approximately 15-20 minutes to install the equipment and may require a brief interruption in your electric service for the safety of the service technician. Upon completion, the technician will leave a door hanger with information about the installation and your new meter.
- Smart Meter - AMI - Electric What to Expect
FAQs - What to expect during your electric meter installation
What is the process for installing my new meter? - IN
Customers will receive a letter at least 30 days in advance of their meter installation. On the day of installation, a service technician will come to your home or business to change the electric meter. The technician will knock on your door to check if you are home, but you do not need to be home for the installation to take place. A typical AMI meter installation takes approximately 15-20 minutes to install the equipment and may require a brief interruption in your electric service for the safety of the service technician. Upon completion, the technician will leave a door hanger with information about the installation and your new meter.
- Smart Meter - AMI - Electric What to Expect
FAQs - Electric meter reading and meter safety
What is the process for installing my new meter? - IN
Customers will receive a letter at least 30 days in advance of their meter installation. On the day of installation, a service technician will come to your home or business to change the electric meter. The technician will knock on your door to check if you are home, but you do not need to be home for the installation to take place. A typical AMI meter installation takes approximately 15-20 minutes to install the equipment and may require a brief interruption in your electric service for the safety of the service technician. Upon completion, the technician will leave a door hanger with information about the installation and your new meter.
- Smart Meter - AMI - Electric What to Expect