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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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Contact 811 Before You Dig

Know what's below before digging

Make your next project a success – Start with 811

Planting a tree, bushes or flowers? Installing a fence, deck or mailbox? If you’re planning to dig, start with contacting 811. Big or small – begin your next home improvement project by submitting a ticket to 811.

811 Logo

Mark Utilities

Request Utility Markings


When you contact 811 at least two full business days days before you plan to dig, your local utilities will mark their lines so you can dig safely.

Submit a ticket to 811

Understanding the location of underground utilities could prevent injury and damage to property. Keep your friends, families and neighbors safe by contacting 811.

Not doing it yourself? Make sure your contractor contacts 811 before starting the job. We all have a tool that prevents damage to our pipelines – our phones.


Follow these steps for safe excavation and remember to plan, prepare and dig with care! 

Whether your project is big or small, contacting 811 before digging is the law and helps to avoid possible penalties, costly repairs, and injuries. 
Excavator Steps CARE
CONTACT 811 
Anyone planning to excavate is required to contact Indiana811 by calling 811 or visiting Indiana811.org at least two full business days before work begins. 

ALLOW REQUIRED TIME FOR MARKING 
You need to wait two full business days in Indiana for utility locators to have an opportunity to mark the location of utility lines with flags or a special spray paint. 

RESPECT THE MARKS 
In Indiana, the tolerance zone is defined as the width of the utility line plus 24 inches on each side. Do not use power digging equipment within the tolerance zone. 

EXCAVATE CAREFULLY 
State law requires that you hand dig or use other nonmechanical means within the tolerance zone. 

Remember: Never assume pipeline location or depth. Locating procedures do not verify depth of main. Erosion, weather conditions, terrain modifications and previous digging projects can alter the landscape and bring pipelines closer to the surface. 

 

NIPSCO utilizes third-party contractor – GridHawk – for locating services. At times, you may see them on your property or in your neighborhood, working to locate underground utility lines. All contractors carry a proper form of identification and would be happy to show you at your request.

GridHawk Logo

If you damage an underground natural gas line:

Stop what you’re doing

Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.

Leave the area immediately

If you're inside, get out immediately. If you're outside, leave the area quickly.

Call 911 and us

From a safe location, away from the building, call 911 and our emergency number at 1-800-634-3524 (24/7) and wait for crews to arrive.

When it is safe, also contact 811 to report the damage.


More safety tips
Flooded room with gas lines in the water

Sewer Line Safety

Clearing a clogged sewer line may seem to be a simple fix, but it’s important to contact 811 and a professional plumber to ensure the clog is cleared properly and safely.

Get the Tips

Employee looking at natural gas lines in customer home

Gas Line Responsibilities

Know our responsibilities and your responsibilities for maintaining natural gas lines.

See Gas Line Responsibilities

Woman on phone with coffee on staircase

Report Gas Leaks

Learn how to detect natural gas and safely respond to the situation.

Learn How to Report

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
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    • Proper Venting
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Color codes for utilities

The flags and paint markings used by utilities indicate the type of utility that lies underground below.

Line marking flags Tolerance Zone

Know Your Home Brochure Cover

Safety is Knowing

Learn how to keep your home or business safe.

Download in English
Descargar en Español


Resources

VIDEO:
OK, I called 811. Now what?

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.