Pay by Phone

Pay with Credit/Debit Card or Electronic Check (Fees apply)

You can also pay your NIPSCO bill online or by phone through Bill Matrix, one of the industry's most secure electronic transaction environments. No special enrollment is required - just have your 10-digit NIPSCO account number handy when you make the payment.

Payments take a minimum of two business days to post to your account. Due to security reasons, electronic payment amounts may be limited.

You'll be given an opportunity to complete or stop the transaction after the total amount of your payment including the convenience fee, has been calculated.

Pay by Phone: 1-855-763-6277

  • Credit, debit, or electronic check accepted
  • American Express, VISA, MasterCard, Discover accepted 

Report your payment if facing shut-off

Bill Matrix will provide a payment confirmation number for your records. If your payment is to avoid shut-off, connect or reconnect service, be sure to call NIPSCO DirectLink at 1-800-464-7726 before 10:00 pm the day before the scheduled termination and follow these steps to report the payment confirmation number:

  1. Select option 1 on the NIPSCO DirectLink automated phone system for billing and payment information, then
  2. Select option 2 from the next menu for payment options
  3. Select option 1 from the next menu to enter a payment receipt number.

About Bill Matrix's convenience fee

Bill Matrix is an authorized payment agent for NIPSCO but is not affiliated with NIPSCO. NIPSCO receives no portion of the fee, only the actual bill payment amount.

Your NIPSCO account will be credited only with the amount you specify to be paid on your utility bill, not including Bill Matrix's convenience fee.