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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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      • Advanced Metering - AMI
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      • Natural Gas Availability Form
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        • Enroll in Green Power
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      • Electric Vehicle Charging
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      • Dusk to Dawn Lights
        • Enroll in Dusk to Dawn
      • LED Streetlights
        • Streetlight Request Form
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  • Outages
    • Power Outages
      • Storm Center
      • Report a Power Outage
      • Report a Street Light Outage
      • Prepare for an Outage
      • How We Restore Power
      • Service Line Damage
      • Generator Safety
    • Report an Outage
    • Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Electrical Safety
      • Fallen Power Lines
      • Trees and Your Power
      • Generator Safety
      • Ladder Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Laundry
      • Living Room
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • DependaBill
      • Price Protection Service
      • CHOICE®
      • Budget Plan
      • Paperless Billing 
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
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      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Online Marketplace
      • Rebates
      • Home Energy Tips
      • Appliance Recycling
      • Retail Products
      • Home Energy Assessment
      • HomeLife Energy Efficiency Calculator
      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Heating Cost Calcuator
      • Residential Midstream Channel
    • For Your Business
      • Business Online Marketplace
      • Business Energy Tips
      • Prescriptive Incentive Program
      • Custom Incentive Program
      • Retro-Commissioning Incentives
      • Small Business Direct Install Program
      • New Construction Incentives
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Landlord Services

Manage service at your rental property

Landlord and tenant relationships

We can set up a relationship to automatically transfer service into a landlord's name when a tenant requests termination. Please note that the relationship does not apply if the tenant is shut off for non-payment. All tenant accounts must be current to be eligible for a landlord/tenant agreement. Any deposits that might be required must be paid in advance.

How to request an agreement

To request a landlord/tenant agreement, please download our landlord and tenant relationship form that must be completed in its entirety, signed and then can be faxed directly to 1-866-248-7296, or mailed to NIPSCO, P.O. Box 13007, Merrillville, IN 46411. We will notify you of your eligibility after receiving your letter.

pdf
Landlord and Tenant Relationship Form
88.7 KB

How to cancel an agreement

To cancel an existing agreement, the landlord must submit the request in writing in advance of the requested effective date. We will place an order to discontinue service on any account covered by the agreement unless the landlord requests that service should be left on. Requests may be faxed directly to 1-866-248-7296, or mailed to NIPSCO, P.O. Box 13007, Merrillville, IN 46411. Be sure to include the following information:

  • NIPSCO account number
  • Name
  • Address
  • Contact phone number

Get bill alerts

As a landlord, you can sign up for bill alerts for your rental property. You’ll be notified when the account is in danger of being shut off for non-payment. Signing up for this service requires authorization from both parties.

To request this service, both parties should complete and sign our third-party notification form and fax it to 1-866-248-7296.

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      • Service Application
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    • Landlord Services
    • Set a Service Appointment
  • Home Protection Plans
    • Homeowner Protection Plans
    • Renter Protection Plans
  • Work in Your Neighborhood
    • Electric and Gas Projects​
    • Gas Meter Inspection Program
    • Locating Gas Lines
    • Advanced Metering - AMI
      • Electric AMI
      • Gas AMI
    • Property Restoration
  • Convert to Natural Gas
    • Natural Gas Availability Form
    • Calculate Your Savings
    • Find a Contractor
  • Renewable Energy
    • Your Energy, Your Future
    • Green Power
      • Enroll in Green Power
    • Net Metering
    • Feed-in Tariff
    • Excess Distributed Generation Tariff
    • Renewable Natural Gas
      • RNG Producers
        • Renewable Natural Gas Application
    • Green Path
  • Electric Vehicles
    • Electric Vehicle Charging
  • Outdoor Lighting
    • Dusk to Dawn Lights
      • Enroll in Dusk to Dawn
    • LED Streetlights
      • Streetlight Request Form
    • Request a Traffic Light

New customer?

See our NIPSCO Customer Information Handbook for information on your service, billing or home safety.

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.