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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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Welcome
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      • Levelized Billing
    • Alerts & Notifications
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      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add New Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Builders and Developers
      • Residential Construction
        • Service Application
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        • Service Application
      • Landlord Services
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Work in Your Neighborhood
      • Electric and Gas Projects​
      • Gas Meter Inspection Program
      • Locating Gas Lines
      • Advanced Metering - AMI
        • Electric AMI
        • Gas AMI
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Find a Contractor
    • Renewable Energy
      • Your Energy, Your Future
      • Green Power
        • Enroll in Green Power
      • Net Metering
      • Feed-in Tariff
      • Excess Distributed Generation Tariff
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        • RNG Producers
          • Renewable Natural Gas Application
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      • Electric Vehicle Charging
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      • Dusk to Dawn Lights
        • Enroll in Dusk to Dawn
      • LED Streetlights
        • Streetlight Request Form
      • Request a Traffic Light
    • Economic Development
      • Industrial and Large Commercial Investment
  • Outages
    • Power Outages
      • Report a Power Outage
      • Report a Street Light Outage
      • Prepare for an Outage
      • How We Restore Power
      • Service Line Damage
      • Generator Safety
    • Report an Outage
    • Gas Outages
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Safety Products
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Electrical Safety
      • Fallen Power Lines
      • Trees and Your Power
      • Generator Safety
      • Ladder Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Laundry
      • Living Room
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
      • AutoPay
    • Billing Options
      • Levelized Billing
      • DependABill®
      • Price Protection Service
      • CHOICE®
      • Paperless Billing 
      • Summer Electric Cooling Program
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
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      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
    • Understanding Your Bill
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  • Ways to Save
    • For Your Home
      • Home Online Marketplace
      • Rebates
      • Home Energy Tips
      • Appliance Recycling
      • Retail Products
      • Home Energy Assessment
      • HomeLife Energy Efficiency Calculator
      • Income Qualified Weatherization
      • Energy Efficiency Education
      • Multi-Family Direct Install
      • Air Conditioner (AC) Cycling
      • Residential New Construction Program
      • Manufactured New Home Program
      • Residential Midstream Channel
    • For Your Business
      • Business Online Marketplace
      • Business Energy Tips
      • Prescriptive Incentive Program
      • Custom Incentive Program
      • Retro-Commissioning Incentives
      • Small Business Direct Install Program
      • New Construction Incentives
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Service Agreement

Price Protection Service (PPS)

This Agreement is hereby entered into for the Price Protection Service ("PPS"). The Parties agree to the following terms and conditions:

1. Fixed Price. NIPSCO guarantees that, during the Term of this Agreement, Customer's Gas Commodity Charge will be a pre-determined amount per therm.

OR

Capped Price. NIPSCO guarantees that, during the Term of this Agreement, Customer's Gas Commodity Charge will be the lesser of a predetermined amount per therm approved by the Indiana Utility Regulatory Commission in the Gas Cost Adjustment or the capped price. Customer agrees to pay an additional pre-determined Capped Price Service fee.

Fixed and Capped Price. The Gas Commodity Charges for the Fixed and Capped Price options do not include your Gas Delivery Charge or other Gas Supply Charges such as; Interstate Transportation and Storage charges. These charges will appear separately on your bill.

2. Term. This Agreement will be effective for a twelve-month period beginning on the first day after Customer's next regularly scheduled meter reading. This Agreement will be automatically renewed for additional twelve-month periods unless Customer provides NIPSCO a notice of termination prior to the end of any twelve-month Term. Customer will be notified of any price change effective during the subsequent twelve-month Term on the Customer's NIPSCO bill on the eleventh month of service for the current Term.

3. Termination. Customer may cancel this Agreement free of charge or penalty by calling NIPSCO at 1-800-448-2026 within five business days of Customer enrolling. Once this Agreement has become effective after this five day period, Customer can terminate this Agreement for any reason at any time. However, if this Agreement is terminated prior to the end of an annual Term, Customer agrees to pay an Early Termination Fee (6 month maximum) for each month remaining in the Term as follows:

Rate 311 customers - $20/month

Rate 315 customers - $200/month

Rate 321 customers - $200/month

Rate 325 customers - $2000/month

If Customer chooses to cancel this Agreement before the end of the Term but continues to receive gas delivery service from NIPSCO at the current address after cancellation, then the customer agrees to pay the Early Termination Fee. If Customer moves from Service Address, no Early Termination Fee will be charged. The new occupant of this Service Address may, with Customer's consent, assume this Agreement for the remaining months of its Term. The PPS program is subject to IURC regulatory approval. In the event that the approval for PPS should lapse, this agreement shall be cancelled and the customer will be returned to NIPSCO's standard gas service and no Early Termination Fees will be charged.

4. Other Conditions. PPS charges will be separately stated on the same bill Customer receives from NIPSCO for other service. In the event of a disagreement with PPS or PPS charges, Customer should immediately call NIPSCO at 1-800-448-2026 or write to NIPSCO at 801 East 86th Avenue, Merrillville, Indiana 46410. NIPSCO will work with Customer to resolve any dispute within five business days. Customer also has the right to contact the Office of Utility Consumer Counselor ("OUCC") at 1-888-441-2494 or via the Internet at http://www.in.gov/oucc with any questions, concerns, or conflicts regarding PPS. The OUCC is the State Agency with the statutory responsibility of representing consumers on all Utility matters.

Revised 09/2024

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.