About electric AMI and advanced metering
The installation of electric Advanced Metering Infrastructure, or AMI, systems enable us to improve service to you. The NIPSCO electric AMI system will be installed in phases for approximately 490,000 electric residential and business customers throughout NIPSCO’s service area over the next three years starting in March 2024.
Your electric AMI meter installation
The process to get your new AMI meter installed is simple:
- When it is time for you to get a new meter, you will be notified via a letter in the mail approximately 30 days in advance of your meter installation.
- Meter installations will be completed by Quanta Utility Engineering Services (QUES), a NIPSCO subcontractor. The technicians will carry photo identification, wear uniforms and drive marked vehicles.
- The installation process will be done at no charge and will typically take less than 15 minutes. You may notice a brief service interruption during the work. In most cases, the technician will not need to enter customer homes or businesses. However, the technician will request access if the meter is located inside or behind a locked gate.
- If you are not at home during the visit, the technician will leave a door hanger indicating that the new meter was installed or informing the customer how to schedule an installation appointment if QUES was unable to access the meter.
FAQs - Electric Advanced Metering Infrastructure (AMI) Overview
Has this new AMI equipment been tested for accuracy and reliability? - IN
Yes, AMI meters come pre-tested along with test results directly from the manufacturer. The radio module will be tested for accuracy during the meter collection process regularly.
- Smart Meter - AMI - Electric Reading and Safety
FAQs - What to expect during your electric meter installation
Has this new AMI equipment been tested for accuracy and reliability? - IN
Yes, AMI meters come pre-tested along with test results directly from the manufacturer. The radio module will be tested for accuracy during the meter collection process regularly.
- Smart Meter - AMI - Electric Reading and Safety
FAQs - Electric meter reading and meter safety
Has this new AMI equipment been tested for accuracy and reliability? - IN
Yes, AMI meters come pre-tested along with test results directly from the manufacturer. The radio module will be tested for accuracy during the meter collection process regularly.
- Smart Meter - AMI - Electric Reading and Safety
FAQs – My Usage Page – AMI Hourly & Daily Read Data
Why would a customer see a difference in My Usage page vs my Monthly Bill Statement?
Customer bills are calculated based on the monthly registered consumption read for their specific billing window. Access to hourly and daily usage data enables customers to see energy usage and consumption habits.
Thank you for your response.
Will customers without an active AMI meter be able to see hourly and daily usage?
No, only hourly and daily data will be able to be viewed by customers with an active AMI meter.
Thank you for your response.
What size customers will have the hourly and daily data made available?
All electric and gas residential & commercial customers that have an active AMI meter can now access Hourly & Daily usage data.
Thank you for your response.
Can a customer view multiple billing cycles or months within the hourly & daily usage views?
Multiple billing cycles, partial billing cycles, and different months can be viewed together. However, a max 24-hour range can be displayed on the hourly graph, a max 62-day range can be displayed on the daily graph, and a max 13-month range can be displayed on the monthly graph.
Thank you for your response.
Can previous month’s or billing cycle’s usage be viewed?
Yes, up to the previous 13 months can be viewed in totality on the monthly graphs, over a maximum 62-day range on the daily graph, or over a maximum 24-hour range on the hourly graph.
Thank you for your response.
Can estimated usage be displayed?
Yes, both actual usage readings as well as estimated usage can be displayed.
Thank you for your response.