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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


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Restoring your property after gas/electric line work

Since natural gas/electric lines are buried, digging will be necessary during the process of gas/electric line work. We may even need to dig on your property to provide safe and reliable service at your home or business.

It is our responsibility to repair or replace any portions of streets, sidewalks, driveways, yards, landscaping, etc. disrupted by our work. This will take some time, but we promise to put things back in order when we’re done. Our goal is to restore everything as close to its original condition as possible after our work is completed.

Work zone safety tips

  • Stay safe by keeping children and pets away from construction areas. 
  • Respect the flags and paint markings that indicate the types of utilities that lie underground.
  • Do not park in marked construction zones. Parking times will be listed if restricted times if restrictions apply.
  • Drive carefully in and around construction zones.
  • Follow the direction of traffic signs and on-site crew.

Restoration work

During gas/electric line work, your property may require temporary patching and/or permanent paving work and lawn repair.

Temporary Patching

Our goal is to ensure the work zone is safe and accessible until permanent repairs can be made. While work is ongoing, we may put a temporary patch on your streets and sidewalks.

sidewalk-patching

Permanent paving and concrete

Once the gas/electric line work is complete, our contractor will begin the permanent replacement or repair on your streets and sidewalks. We will work with your community to repair with similar surfaces. For example, concrete will be replaced with concrete and asphalt will be replaced with asphalt, according to community codes. This work could take several weeks to complete after the replacement work is done, but the schedule may be extended by weather conditions and other factors.

 

 

temporary-patching

Lawn repair

Once the work is completed, lawn repair will begin as soon as weather permits. This may include:

  • Filling in holes with dirt
  • Leveling the area
  • Laying down topsoil
  • Reseeding the grass/sod
  • Replacing plants and flower beds

Please make sure to water your grass to encourage desired results. Do not mow the repaired grass area until it has reached a height of 3 to 3 1/2 inches tall. 

 

 

grass-seeding

Need more information?

  • Check for any information that our employees or contractors may have left for you at your property.
  • Review the FAQs below.
  • Contact us by completing the form at the bottom of the page.

 

FAQs - What to expect during property restoration

PR - Why hasn’t my property been fully restored?- ALL

Mar 27, 2024, 14:26 PM
Display Question : Why hasn’t my property been fully restored?
Date Answered :
Helpful count : 9
Not helpful count : 9
Sticky :
Weather can be one of the biggest challenges in property restoration. We may not be able to restore your property during the colder months due to freezing temperatures, the ground being frozen, or snow on the ground.

There can also be seasonal limits on the availability of required materials, like concrete or asphalt. In addition, landscaping nurseries can be limited as to the types of bushes, flowers, and trees available in the late fall and winter.

Weather may delay the completion of the repair process, but please know that we remain committed to restoring your property as soon as possible as the weather permits.
Category :
  • property restoration
Related staff bios

FAQs - Lawn care and maintenance

Do I need to water my grass?

We will plant the seed/sod prior as part of our restoration work, but you need to regularly to water your new grass and plants after we leave for the best results. Some helpful tips to maintain the best growing conditions include:

  • Water twice daily for 1 month. In the summer months, more watering is needed if there are very hot and/or dry weather conditions
  • Do not mow the repaired grass area until it has reached a height of 3 to 3 ½ inches tall.
  • Keep off the grass until after the repaired area has been mowed at least once.

Thank you for your response.

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Will you use the same grass seed as what I currently have planted?

The seed blend used is specifically identified for this region based on the climate. We are utilizing a high quality seed to ensure a high quality restoration.

Thank you for your response.

Was this helpful?

Does the temperature or time of year change how my grass will grow?

A soil temperature of 55 degrees Fahrenheit is important for seed germination. This is the temperature when all enzymes in the seed are active. When air temperatures reach 65-75 degrees, the soil temperature is within the 55-degree range.


Thank you for your response.

Was this helpful?

Where should I place my landscaping?

First and foremost, always call 811 before you dig and begin your project to have your utilities marked. It fast, it’s free, and it’s the law.

Some helpful tips for yard work:

  • Never plant (other than grass) directly above your underground utility service lines
  • Keep the service line and meter accessible so our technicians can get to it in case of an emergency or maintenance
  • Avoid putting any semi-permanent or permanent structures near your utility lines or in a right-of-way.
  • These types of structures may include:
  • Shrubs
  • Trees
  • Boulders
  • Fences
  • Retaining walls
  • Patios
  • Sheds
  • Driveways or service entrances
  • Plant during the right time of the year. Planting grass, trees, bushes or shrubs in the late spring, summer and early fall is usually your best chance at success. The cold and unpredictable weather in the late fall, winter or early spring may be challenging to get the grass and plants to grow.
  •  



Thank you for your response.

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.