MERRILLVILLE, Ind. – To continue supporting customers as seasonal energy needs shift, NIPSCO is hosting three additional in-person Community Customer Care Center events across northern Indiana beginning June 2. As warmer temperatures approach and electric use may increase, these sessions will help customers better understand their energy bills, explore energy assistance options and energy efficiency tips and ask questions about the investments NIPSCO is making to support safe and reliable service.
“We understand that utility bills may still be top of mind for many of our customers,” said Vince Parisi, NIPSCO President and Chief Operating Officer. “By extending these Customer Care Center events, we’re creating more opportunities for customers to connect with us in person, get answers about their bills and learn about programs and tools that can help manage energy use and costs as we move into the warmer months.”
Community Customer Care Center Format
During the series of events, customers will have the option to sign in and then freely move through the Customer Care Center at their own pace. Throughout the venue, they can visit a variety of staffed informational stations to explore the topics most relevant to them and engage in conversations with knowledgeable team members.
At each event, NIPSCO representatives and local partner organizations will be on hand to provide guidance on financial assistance programs, energy efficiency resources, understanding customer bills, AMI technology and data centers. These stations offer customers the opportunity to ask questions, receive personalized support and access tools and information designed to help them manage their energy use and costs more effectively.
The stations available at each event will include:
- Rates & Delivery Charges – Learn about the different components of your bill, including how weather and changes in your energy use can affect your monthly bill.
- Customer Service – Get a clear breakdown of your bill charges and ask questions specific to your account, provided the account is in your name or you are listed as an authorized party. You can also learn about available options like payment plans and levelized billing.
- Energy Assistance & Available Agency Partners – Customers can connect with NIPSCO representatives and available local community partners to learn about assistance and payment options as well as flexible arrangements and other resources available to support customers facing financial challenges.
- Energy Efficiency – Learn about NIPSCO rebates, energy saving programs and tools to help lower your home’s energy use.
- Advanced Metering Infrastructure (AMI) – Get clear, accurate information about AMI and the facts behind this technology.
- Community and Data Centers – Ask questions and get accurate information about data center projects in NIPSCO’s service area, including what they are, who owns them, how they’re funded and how customer bills are protected.
Customer Care Centers Schedule: All events are scheduled from 4 -7 p.m. local time, and customers may arrive at any time during that window.
- Tuesday, June 2 – Century Center, 120 Dr Martin Luther King Jr Blvd. S, South Bend, Indiana
- Tuesday, June 9 – Gary Public Library & Cultural Center, 220 W 5th Ave., Gary, Indiana
- Wednesday, June 10 – The Pearl, 248 W Main St., Fort Wayne, Indiana
NIPSCO recognizes that customers are juggling many responsibilities and wants to ensure everyone who wishes to attend has the opportunity to do so. Doors will remain open until 7 p.m., and anyone arriving by that time will be assisted. Customers who cannot attend are encouraged to visit NIPSCO.com/ConnectingYou or call 1-800-464-7726 and receive the same assistance available at the event.
