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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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        • Care for Your Appliances
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      • Proper Venting
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News
May 12, 2022

NIPSCO Hosts Ribbon Cutting to Celebrate the Reopening of Its Gary Business Office on May 17, 2022

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descriptivetext

Northern Indiana Public Service Company (NIPSCO) is pleased to announce the grand reopening of its Gary Business Office at 3229 Broadway on May 17, 2022, complete with a ribbon cutting ceremony to commence at 11:00 a.m. CT. 

Customers who prefer to do business in person are invited to visit the walk-in facility and take advantage of the same services offered when calling NIPSCO’s Customer Care Center, such as:

  • Obtaining balance and billing information 
  • Starting, stopping and moving service 
  • Setting up payment arrangements
  • Enrolling in the budget plan
  • Acquiring information on energy assistance
  • Making payments using cash, check or money orders
“The NIPSCO Gary Business Office has been a staple in the community for many years, offering our customers another convenient option to conduct business,” said Jennifer Montague, NiSource Senior Vice President and Chief Customer Officer. “This reopening is a significant milestone to further our commitment to continue providing exceptional customer service.”

Due to COVID-19 safety concerns, the walk-in facility was closed in 2020. However, coordinated planning with various NIPSCO teams has been undertaken to ensure a welcoming customer experience. 

Visitors entering the University Park Medical Center building and passing through the facility hallways that houses the NIPSCO Gary Business Office are required to wear a mask. Masks are optional for customers and employees while inside the actual NIPSCO walk-in facility. NIPSCO will follow CDC recommendations and Lake County requirements as it pertains to COVID-19 prevention protocols. 

In addition to the opportunity to speak with a NIPSCO representative and conduct transactions in-person, customers in Gary and surrounding areas will have access to other benefits of the 

office, such as:

  • Convenient entrance and parking options
  • Access to the Gary Bus System route
  • Proximity to the 80/94 interstate exit and Indiana University Northwest campus

The office will be open from 8:30 a.m. to 5:00 p.m. CT, Monday through Friday. After business hours, customers can deposit payments in the NIPSCO drop box located to the right of the building’s main entrance.

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.