Damage and restoration efforts from August 11 storm
The August 11, 2026, derecho that hit Northwest Indiana, and the storms that followed, caused unprecedented damage to the region and to NIPSCO’s system.
We recognize the significant hardship that the prolonged outages caused for affected communities, and we have heard the questions and concerns from our customers. NIPSCO is focused on examining our response and applying lessons learned for future severe storms – to build a stronger electric system and stronger communities.
Our commitment: We will do better.
This storm will inform NIPSCO’s approach moving forward. We have hired an independent third-party expert to conduct a thorough review of our storm response, and we will release the results publicly.
This storm will also help all
of us think about how Indiana prepares for severe weather, which is becoming much more common. An event of this scale is not something a utility responds to alone. It requires coordination among the utility, state government, local leaders, emergency-management
agencies, first responders, and communities. We are committed to being a good partner and to engaging in this important conversation.
Customer Assistance and Resources
Frequently Asked Questions
8-11 Storm | 4. Does NIPSCO charge customers who experienced outages?
No. Customers are not charged for energy use while they were out of service. There are some recurring charges unrelated to energy usage that will appear on bills – but customers will not pay for electric service during outages.
Need assistance?
Visit our customer support page.