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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


Emergency Contact
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Cross bore program

You could collect a $300 bounty for identifying cross bores¹

Our cross bore program

We’re offering an incentive program to show appreciation to plumbers who are taking appropriate actions when encountering a possible cross bore.¹ We will award $300 in Visa gift cards to licensed plumbers who help us eliminate dangerous cross bores.

What is a cross bore?

Cross bores occur when natural gas lines or other utility lines are inadvertently installed through sewer lines. While rare, cross bores can go undetected for months or years. And, they can pose an unknown risk. When sewer line blockages are cleared with mechanical rotary devices or high water pressure, a gas line could be damaged and allow natural gas to migrate into homes or buildings through the sewer line.

Program eligibility

Licensed plumbers must do the following to be eligible:

  • Call 811 to have utility lines located.
  • Identify the approximate location of the blockage using a camera or other means
  • Call NIPSCO at 1-800-464-7726 if you suspect a natural gas cross bore. If it’s in an area we serve, we’ll send someone immediately²
  • If we verify it is a natural gas cross bore compromising the sewer facility, the individual licensed plumber will receive a $300 Visa gift card³

¹ Program funds are limited and are rewarded on a first-come, first-served basis. NIPSCO reserves the right to discontinue this program at any time, without notice.

² This program is available to licensed plumbers only. Reward eligibility is contingent upon NIPSCO verifying the reported natural gas cross bore is in the NIPSCO service area.

³ NIPSCO employees do not carry gift cards.

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Contact Us

If you have any questions about sewer line safety or the incentive program, please contact Roger Brown at 260-442-1739.

More sewer line safety

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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.