Builder Service Pledge

NIPSCO pledges to install your gas and/or electric services within 10 business days after site readiness policy requirements have been met.

This date could be recalculated if one of the customer readiness requirements has been altered after the project has been scheduled.  Note that there may be an additional security deposit before a meter turn-on.

NIPSCO will call Indiana Underground Plant Protection Services (811) for the proposed service line. 

Customer Site Readiness Requirements

General Requirements

  • At the site, an 8’ wide clear path (free of stumps) must be established along route of proposed service. 
  • Land or Lot is within 6” of Final Grade. The foundation of the structure must be backfilled
  • All buried hazards not affiliated with the Indiana Underground Plant Protection Services must be identified and located by the customer.  The Utility will not repair or pay for the repairs of unidentified buried hazards Buried Hazards Form.
  • All customer costs associated with the project must be paid in advance of job start.

Additional Requirements – Gas Service Installations

  • House line piping must be extended past the outside wall or the proposed location must be marked.  Location of fuel line must be in accordance with our Gas Meter Standard
  • Inspections/Permits as required by county &/or city.

Additional Requirements – Electric Service Installations

  • Inspections/Permits as required by county &/or city
  • At least one wall must be built with electric entrance (meter box) installed and inspected by the appropriate inspector.  Electric entrance must be installed in accordance with our electric standards for underground electric services: 

Request our Services

Contact our Builder & Developer Services to get started today.

Online Request:
Builder Gas & Electric Request Form  |  Developer Utilities Installation Request Form

Phone: 1-866-728-4533 (7 a.m. - 5 p.m. CST Monday through Friday)

Email: nipsconewbusiness@nisource.com