Understanding NIPSCO's 2025 Electric Eate Changes
How the Rate Case Process Works
As a regulated utility, NIPSCO can’t change electric rates on its own. Here’s how the process works:
- We submit a proposal to the Indiana Utility Regulatory Commission (IURC) explaining why a rate change is needed, including details about investments, costs and customer bill impacts.
- The IURC reviews the proposal carefully. This includes public input, expert analysis and feedback from consumer advocates and other stakeholders.
- A decision is made by the IURC after months of review. Only then can new rates go into effect.
This process ensures that any changes to your bill are fair, transparent and based on needed system investments, not just company decisions.
What's Happening?
In July 2025, NIPSCO’s newly approved electric rates are being phased in over multiple steps to spread out the changes to customers, through early 2026. These updates were approved by the IURC after a thorough review and input from consumer advocates and major businesses.
Why Are Rates Changing?
We’re investing in the future of energy to better serve our customers. By the end of 2025, NIPSCO will have invested:
- $2 billion in electric generation assets that create a more balanced energy portfolio
- $769.5 million in upgrades to power lines, technology and systems
These improvements help ensure safe and reliable service for more than 500,000 customers across northern Indiana.
What Does This Mean for You?
- The average residential customer using 672 kWh per month will see an increase of about $23 per month (16.75%)
- Rate changes will be phased in to help ease the impact
Support for Customers
NIPSCO’s 2025 electric rate case also created new ways for customers to receive support with their electric bills, including:
- A bill payment assistance program for income-qualified electric customers, available in early 2026
- No deposits required for qualifying gas and electric customers
- Waived reconnection fees for eligible electric customers
Along with these new offerings, additional bill payment assistance programs will continue to be available, and customers can learn more at NIPSCO.com/Assistance.
What's Next?
We’re committed to keeping you informed and supported. Actual bill impacts may vary depending on your usage and market conditions, and we’re here to help you understand your options and manage your energy costs. Learn more about ways you can take control of your energy usage and costs at NIPSCO.com/ConnectingYou.
Frequently asked questions
NIPSCO July 2025 Electric Rates 7 Does NIPSCO offer any bill payment assistance for those who need it most?
Yes. It is our goal to work with customers to identify solutions. NIPSCO offers a variety of options for customers who are having difficulty paying their bills, including low-income customers.
Part of this electric rate change request includes the approval of a new bill payment assistance program for income-qualified electric customers, fully funded by NIPSCO, as well as elimination of deposits for income-qualified gas and electric customers and waiver of certain reconnection charges for all electric customers. This new assistance program will be available to customers beginning next year.
Along with that new assistance program and outside of the state and federal energy assistance programs and moratorium on winter service disconnections, NIPSCO provides funding for an additional bill reduction program, credit arrangements, budget plans and reduced deposits for eligible customers, including:
- Low Income Home Energy Assistance Program (LIHEAP): If electricity is the primary source of customers’ heat, LIHEAP support is available to households that are at or below 60% of the state median income. The program opens on Oct. 1 for online and mail-in applications. Customers can learn more and find out if they qualify at eap.ihcda.in.gov or by calling 2-1-1.
- Flexible Payment Agreements: NIPSCO has expanded our payment plan agreements to offer our most flexible payment plans to customers who need financial support, including three-, six- and 12-month plans. Customers can learn more and enroll at NIPSCO.com/PaymentPlans.
- Township Trustees: A limited amount of energy assistance funds are available through local Township Trustee offices. NIPSCO customers are encouraged to contact their local Township Trustee to see what help may be available.
- Budget Plan: The budget plan is a free service to all NIPSCO customers to help manage their monthly energy bills by spreading out electric costs over an entire year. Learn more at NIPSCO.com/budget.
Customers experiencing difficulty with paying their bills, regardless of their income, are encouraged to contact our Customer Care Center from Monday through Friday between 7 a.m. and 7 p.m. CT at 1-800-464-7726 to determine what help might be available to them. For more information on bill assistance, customers can visit NIPSCO.com/FinancialSupport. For further information on the components of your monthly bill, please visit NIPSCO.com/mybill.
- NIPSCO July 2025 Electric Rates